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Clarksburg

    Service Operations Manager - Clarksburg, United States - Pureflow Inc

    Pureflow Inc
    Pureflow Inc Clarksburg, United States

    1 day ago

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    Description

    Job Description

    Job DescriptionIf you enjoy a variety of challenges, a healthy and productive work environment, and making an impact, then come join our team

    Who We Are:

    • Design, Build, Install High Purity Water Systems across a variety of industries
    • Service and Customer Focused
    • Team Oriented
    • Experts in the Industry
    • Strong Culture

    What We Offer:

    • Work atmosphere that encourages teamwork, integrity, and excellence
    • Training, tools, and support for employees' development
    • Trajectory of personal and professional growth
    • Market-competitive and experienced-based compensation
    • Generous benefit package

    Who You Are:

    • Function well in an organized, team environment
    • Enjoy a productive and engaged work environment
    • Are highly organized and analytical
    • Find value in serving with excellence
    • Excel at team support and coordination
    • Have excellent customer service skills
    • Consider yourself a problem solver
    • Enjoy refining process efficiencies
    • Can serve field teams with back-office support, tools support and training, and logistical support
    • Are collaborative and an effective communicator

    Experience:

    • Minimum of 5 years management experience
    • Excellent Computer (Microsoft Office) Skills
    • Comfortable collaborating with field technicians in the office, shop, or field environment
    • Previous experience with ERP systems is a plus, ex. Microsoft Dynamics
    • Knowledge of or experience in coordinating or managing multiple business processes such as customer service, billing, quoting, inventory management, team scheduling.
    • Experience in coordinating service activities across multiple clients

    Job Responsibilities:

    • Set up and maintain customer contracts, jobs, and services
    • Prepare and issue quotes and account renewals; follow-up through issuance of purchase orders
    • Track and generate reports of business segment profitability including cost analysis of services and contract renewals
    • Maintain customer service schedules, create work orders, and prepare work orders for invoicing
    • Learn and utilize Microsoft Dynamics and other software products (Microsoft suite) to enter and report activity
    • Handle customer calls and coordinate service schedule with service technicians Manage the coordination of work, inventory, and projects between technicians and the corporate office
    • Maintain and encourage accurate documentation for billable parts and time
    • Manage Service Technicians work orders completion, parts used, scheduling, shop time and over time
    • Plans, directs, and manages the services of the Maryland Branch
    • Facilitate the creation of standard operating procedures, documentation, and execution at our customer sites and the PFI Maryland facility

    Benefits:

    • 401(k)
    • 401(k) matching after 1 year of service
    • Medical insurance
    • Dental insurance
    • Vision insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Referral bonus program
    • Tuition reimbursement

    Schedule:

    • Day shift
    • Monday to Friday

    Ability to Relocate:

    • Clarksburg, MD 20871: Relocate before starting work (Required)

    Work Location: In person

    Please visit learn more about Pureflow: who we are and what we do.

    Pureflow is an equal-opportunity employer, including disability and veterans. Post-offer, pre-employment background checks and drug tests are required for all positions.

    Keywords: Customer Service, Management Skills, MS Office, Technical, Compliance, Innovation, Collaboration, Quality Systems, Operational Systems

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