- Coordinate and manage customer service activities, including receiving service requests, dispatching technicians, ensuring timely responses to customer inquiries while ensuring customer satisfaction.
- Develop and maintain efficient scheduling processes to optimize technician assignments and resource utilization.
- Manage all tickets to ensure proper execution, completion and customer follow-up to ensure customer satisfaction.
- Close all tickets correctly to allow for proper billing.
- Supervise field technicians and provide leadership and support to ensure quality service delivery.
- Conduct regular site visits to assess project progress, troubleshoot issues, and provide technical guidance as needed.
- Implement best practices and procedures to improve field service efficiency and effectiveness.
- Oversee all aspects of project execution, from planning and initiation to completion and handover.
- Monitor project timelines, budgets, and resources to ensure successful project delivery within specified parameters.
- Collaborate with internal teams and external stakeholders to address project requirements and ensure alignment with customer expectations.
- Proven experience in field management, preferably in the surveillance, access, networking or audiovisual industry.
- Strong technical background with expertise in Surveillance/Access Control, networking and/or Audio Visual systems.
- Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Effective leadership and communication skills, with the ability to motivate and inspire teams.
- Proficiency in project management tools and software applications.
- Knowledge of industry regulations, standards, and best practices.
- Valid driver's license and willingness to travel as needed.
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Field Service Manager - Denver, United States - GavinHeath, LLC
Description
Field Service Manager
Denver, CO
32-40/h W2
Contract to Hire
Responsibilities :
Customer Service/Dispatch and Scheduling:Coordinate product staging activities to prepare equipment and components for installation, ensuring readiness and availability as per project schedule
Qualifications :
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