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    Service Manager - Denver, United States - Jon-Don

    Jon-Don
    Jon-Don Denver, United States

    3 weeks ago

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    Description

    Service Manager

    Tracking Code Job Description **About Jon-Don:**

    Jon-Don gives service contractors, facilities managers, and others everything they need to keep things clean and looking their bestwhether its removing that one impossible carpet stain or resurfacing a massive warehouse floor. Since 1978, weve been providing not just the products and equipment they need, but the real-world knowledge, rolled-up sleeves approach, and rock-solid reliability they cant find with other suppliers. Today, with 16 branches strategically located throughout the United States, were serving industries ranging from carpet cleaning to janitorial to restoration to concrete polishing and surface prep. Jon-Don | Lets tackle your toughest jobs.

    **Job Description:**

    Our Service Managers play an important role at Jon-Don. You will be our customer's first point of contact in the Service Department. It is you who will deliver our strong reputation for quality customer service that have been the foundation of our success

    **Responsibilities include, and are not limited to, the following:**

    Answer inbound service calls

    Resolve customer concerns

    Investigate warranty options

    Manage and process work flow

    Meet and greet customers daily

    Close work orders and collect payment

    Direct the technician on the repair details

    Educate on preventative maintenance options

    Complete paperwork/ gather details about equipment

    Be the customers main point of contact throughout repair process

    Follow up with customers after the repair process to confirm satisfaction

    Schedule appointments for customers to drop off equipment to be serviced

    Establish positive relationships that result in repeat business for all service needs Include managerial responsibilities (such as: scheduling, hiring, training technicians, P&L, and budget requirements)

    Required Skills

    Computer literate

    Willing to go the extra mile for the customer

    Strong written and oral communication skills

    Ability to motivate others and direct workflow

    Strong attention to detail and a love of organization

    Proven track record of growing a loyal customer base

    Required Experience

    Must have valid driver's license

    Must own a complete set of work tools

    Technical repair or mechanical repair experience (a plus)

    2 years of recent service writer and customer service experience (needed)

    **Benefits/ Health Plans:**

    Medical, dental, vision, and life insurance coverage

    Free life insurance for all full-time employees

    Flexible spending account (pay for certain health care expenses with pre-taxed dollars)

    401k program where employees are immediately 100% vested for both the employee and employer contributions (Jon-Don matches 50% of employee contributions up to 4%)

    Holidays and personal: 12 paid days

    Vacation: 2 weeks starting year one

    Weekly pay periods

    Corporate events

    Employee referral program

    Employee discounts

    Job Location Denver, Colorado, United States Position Type Full-Time/Regular ** Apply**

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