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Operations Manager for Customer Service - The Plains, United States - Horizon Group

Horizon Group

Verified Company

The Plains, United States

1 week ago

Posted by:

Dexter Hayes

beBee Recruiter

As an Operations & Customer Care Manager (m/f/d) at The Plains, you will play a key role in shaping internal and external customer processes and creating an optimal service experience
You will work directly with our management team, be responsible for customer service processes and the customer service team, and be the first point of contact for service quality
You will design and optimize the CRM system as process owner and, in close coordination with the marketing and digital process teams, ensure the quality of our processes
You will take responsibility for our customer service and analyze all relevant KPIs for your team

You have completed a vocational training or degree with at least 5 years of professional experience, ideally with leadership or project management experience and experience in customer contact
You are a communication professional, act conscientiously and structured, can adapt flexibly to changing situations and present yourself confidently
You have excellent MS Office skills, can understand CRM/database logic well and gather requirements
You ideally have experience in process optimization and testing
You enjoy working in cross-functional teams, have a healthy sense of humor and have high standards for quality
You have German language skills at least at C1 level