- Supervise staffing and retention of date training for technicians, dealings with other internal departments, and after-hour assignments.
- Review all invoicing for timeliness and accuracy
- Resolve customer complaints quickly and with Silver Service commitment.
- Acquire new business and quote repair costs accurately and timely.
- Promote safety with education and training while controlling worker's compensation expenses.
- Supervise service truck fleet maintenance and inventory
- Resolve all issues with manufacturers including but not restricted to warranties.
- Ability to operate a computer keyboard and sit for long periods.
- Ability to supervise clerical and service repair work assignments.
- Ability to drive to visit customers and vendors.
- Ability to perform assignments away from the home branch. Average travel requirements of 6 times per year.
- Ability to demonstrate effective written, verbal, and interpersonal skills.
- Ability to operate a computer and comprehend various software programs.
- Skilled in performance management, negotiation, leadership, problem-solving, and motivation.
- Ability to manage under stress with a Silver Service attitude.
- Ability to plan, organize, and prioritize assignments to meet deadlines with a high degree of accuracy and detail.
- Knowledge about repair requirements and inventory lines.
- Knowledge of financial reporting and expense control for the service department.
- Ability to provide adequate training opportunities for self and staff.
- Knowledgeable about marketing and acquiring new business.
- Administration ratio
- Customer billing rate
- Gross margin on labor
- Gross margin
- Expenses
- Net profit
- Average technician billing
- Technician expense hour
- Rework
- Policy adjustment measures for training required
-
Deputy Nursing Service Manager or Ward Manager
2 weeks ago
Quantum Ventures Denver, United States"The door is open - even more so, the heart" · The Reisach Clinics, acute clinics for psychosomatic medicine and psychotherapy, are a privately owned family business with two locations in the Denver area. We offer you a workplace where not only your professional competence counts ...
-
IT Service Manager SAP
1 week ago
Php Denver, United StatesWIR SIND PROGROUP · Mit aktuell drei Papier*fabriken, elf Well*papp*format*werken, einem Logis*tik*unter*nehmen und einem EBS-Kraft*werk ist Progroup einer der größten Produ*zen*ten von Well*pappe und Well*pappen*roh*papier im euro*päi*schen Markt und Markt*führer im Seg*ment We ...
-
Nursing Service Management
2 weeks ago
Skyline Solutions West Point, United StatesWe uphold humanity · For over 100 years, Caritas has been active in Krefeld. With around 1,400 employees, we are the largest welfare association in our region. The Krefeld Caritas homes are a Christian-oriented non-profit subsidiary of the Caritas Association for the Krefeld regi ...
-
Service Management Consultant
2 weeks ago
Quantum Innovations West Point, United StatesAre you passionate about sports, enjoy working with people, and aspire to a career in a forward-thinking industry? Then SAFS & BETA is the perfect fit for you. Our company offers an alternative to the traditional training program for sports and fitness management, the IHK Special ...
-
Nursing Service Manager
2 weeks ago
Omega Dynamics West Point, United StatesYour new workplace is located in a former brewery building in close proximity to the center of Warthausen. Together with a motivated and innovative team, you will support 125 elderly people in their daily lives at our facility of the Charleston Group. In addition to full-time car ...
-
Junior IT Service Manager
2 weeks ago
Sapphire Solutions Dupont City, United StatesAbout innobis AG: · Our passion: innovative SAP consulting and development for banks · Innobis AG offers IT and SAP consulting for development, mortgage, and commercial banks in the areas of software development, consulting, application management, and test management. · We make ...
-
Service Manager
1 week ago
Trek Bicycle Denver, United StatesA bit about us · Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, enco ...
-
Service Manager
6 days ago
Goodyear Tire & Rubber Company Denver, United StatesAs a Service Manager you will gain hands-on experience in one of Goodyear's auto service centers by making meaningful connections while delivering outstanding service. You will also be responsible for managing the service department effectively by sc Service Manager, Manager, Ret ...
-
Service Manager
2 weeks ago
Orkin, Inc. Denver, United StatesAs a Commercial Service Manager, youll be a leader in a high-performance culture. Youll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every customer. Youll blend industry knowledge Service Manager, Manager, Retail ...
-
Service Manager
2 weeks ago
Arnold Machinery Company Denver, United StatesService Manager - Material Handling Equipment - $2000 Sign-on Bonus · No company can promise uncompromised customer satisfaction without the people to back up and deliver that promise. At Arnold, we have assembled the most comprehensive machinery support team in the western Unite ...
-
Service Manager
15 hours ago
The Goodyear Tire & Rubber Company Denver, United StatesService Manager - Denver, CO · Date: May 12, 2024 · Location: · Denver, CO, US, 80205 · Company: Goodyear · Job Req ID: JR · Goodyear. More Driven. · IMMEDIATELY HIRING - APPLY TODAY · The pay range for this position is $24 - $30/hr; however, base pay offered may vary depending ...
-
Service Manager
2 weeks ago
Trek Bicycle Denver, United StatesA bit about us · Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, enco ...
-
Service Manager/ Team Leader
2 weeks ago
SilverLinx Westminster, United StatesDo you have a passion for machines? Then you've come to the right place at HANSA-FLEX. Our mission is to get machines running with the most advanced hydraulics. Whether it's hoses, pipes, pumps, or cylinders, our high quality standards and relentless dedication to our customers h ...
-
Service Manager
1 week ago
Flynn Group of Companies Denver, United StatesAt Flynn, it's not just a job, it's a career · Service Manager - Commercial Roofing · Flynn Group of Companies · Denver, CO · $ K (DOE) Great benefits · Why Flynn? "The Flynn Way" is the way we do things at Flynn. It is not any one single thing, but rather a collection of b ...
-
Service Manager
16 hours ago
ORKIN, LLC Denver, United StatesOverview We're the Industry Leader Because of Leaders Like You. When you're an Orkin Service Manager, you're quality control, ensuring top-notch service from the industry leader with more than 120 years as the best in pests. Our Commercial Service Manager is a "pro" at protecting ...
-
Service Manager
1 week ago
AMLI Residential Denver, United StatesAre you looking for a new opportunity in your maintenance career? Are you ready to take your supervisory experience up a notch? As the Maintenance Supervisor at AMLI Cherry Creek, you will supervise and coordinate the maintenance team's activities to ensure all upkeep, inventory, ...
-
Service Manager
2 weeks ago
Flynn Companies Denver, United StatesAt Flynn, it's not just a job, it's a career · Service Manager - Commercial Roofing · Flynn Group of Companies · Denver, CO · $ K (DOE) Great benefits · Why Flynn? "The Flynn Way" is the way we do things at Flynn. It is not any one single thing, but rather a collection of behavio ...
-
Services Manager
6 days ago
5 Star Salt Caves Inc Denver, United StatesCompensation: $50k – $58k, sick pay, paid vacation, free & discounted spa services · compensation is hourly; Yearly compensation is based on 38-40 hours/week · We are looking for an energetic and reliable services manager to run the services and facilities aspect of our daily ope ...
-
Service Manager
3 days ago
Tecta America Denver, United States** Tecta America Corporation** · ** Service Manager - Commercial Roofing** · Denver, CO 80204 · Operate/manage the service department. Ensure that the department operates within the company guidelines for safety, work is completed with in a timely manner, work is completed on bud ...
-
Service Manager
2 days ago
Controlling Systems Denver, United StatesJob Description · Job Description · Benefits: · 401(k) matching · Competitive salary · Dental insurance · Health insurance · Paid time off · Vision insurance · The Service Manager reports to the General Manager, and is responsible for the management, administration, growth, an ...
Service Manager - Denver, United States - Arnold Machinery
Description
Job DetailsLevel
Management
Job Location
MH - Denver - DENVER, CO
Position Type
Full Time
Education Level
High School Degree or GED
Salary Range
$70, $75,000.00 Salary/year
Travel Percentage
Negligible
Job Shift
Day
Description
Service Manager - Material Handling Equipment - $2000 Sign-on Bonus
No company can promise uncompromised customer satisfaction without the people to back up and deliver that promise. At Arnold, we have assembled the most comprehensive machinery support team in the western United States. There is nothing in our inventory as valuable as the associates who carry our reputation into the marketplace. With the training we provide, the Service Manager helps Arnold to keep that standing.
SUMMARY
The incumbent is responsible for administering and prioritizing all repair and set-up work done for customer machines and internal equipment, supervising associates' performance and communication, managing customer relations and invoicing procedures, and financial management of the service department.
ESSENTIAL DUTIES AND RESPONSIBILITIES
KNOWLEDGE, SKILLS, AND ABILITIES
The minimum requirements for this position are as follows: two years of higher education, three to five years of work-related experience in marketing, customer relations, machine setup and repairs, management and supervision of people and procedures, and current and clean Class B CDL.
The preceding statements describe the general job responsibilities and are not intended to be construed as an exhaustive list of tasks and skills required of the job incumbent. This job description may be re-evaluated and/or modified at any time without notice to the incumbent.
MEASUREMENTS OF A GOOD SERVICE DEPARTMENT