- Answer inbound calls and respond to emails from Dealer Technicians and answers standard to moderately complex questions over the phone
- Provide accurate, timely, and descriptive notes during calls
- Solves routine to non-routine problems
- Instruct new dealer technicians how to navigate Generac's warranty systems and submit claims electronically
- Troubleshoot with the dealer technician to resolve moderately complex issues with the product in the field
- Assist with on-site troubleshooting, diagnosis, and repair as required
- Gather and prepare documentation regarding product failure
- Associates Degree or equivalent experience in relevant technical field
- 1 years related technical experience
- Bachelor's Degree
- Bilingual Spanish
- Solid understanding of basic mechanical and electrical (AC/DC) fundamental theory
- Excellent Customer Service skills
- Ability to communicate verbally and in writing in a professional manner
- Solid understanding and knowledge of engine diagnostics and troubleshooting of gensets.
- Ability to remain calm in high-stress situations
- Solid knowledge of Microsoft office suit
- Developing leadership competencies
- Ability to effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience
- Solid Problem-solving skills
- Basic knowledge of control system programming
-
On-site Service Representative
2 weeks ago
W.W. Grainger Waukesha, United States Part time**Work Location**: Franklin, WI/Oak Creek, WI/South Milwaukee, WI · As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered ...
-
Customer Service Representative
1 week ago
American Leak Detection - Milwaukee, WI Waukesha, United StatesThe Customer Service Representative at American Leak Detection of **Wisconsin** is responsible for answering customer questions, scheduling appointments, dispatching/routing our technicians for daily jobs and generating reports and invoices for the work performed out in the field ...
-
Customer Service Representative
1 week ago
Caliber Collision Waukesha, United States**JOB SUMMARY** · **Caliber Collision** has an immediate job opening for a **Customer Service Representative **to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring ...
-
Customer Service Representative
2 weeks ago
Metal-Era, Inc. Waukesha, United States**Customer Service Representative** · Metal-Era holds the broadest portfolio of tested roofing and perimeter securement solutions on the market. We design and manufacture building envelope components that keep our neighbors, friends, and family safe at work and in the community. ...
-
Client Service Representative
2 weeks ago
VCA Animal Hospitals Waukesha, United StatesAre you an 'animal lovin' people person'? Passionate about all things cats & dogs - can't get enough of them? Feel working with people who feel the same way you do - helping people keep their pets happy & healthy - would be just the perfect job for you? · Then we want you to join ...
-
Customer Service Representative
1 week ago
Waukesha State Bank Waukesha, United States**_Waukesha State Bank is one of the largest locally-owned and independent community banks in Wisconsin, with 14 full-service offices located throughout Waukesha County. Our strength as a successful and growing financial services provider is rooted in a long-standing commitment t ...
-
Warranty Service Representative
2 days ago
Eaton Waukesha, United StatesEaton's ES AMER ESS division is currently seeking a Warranty Service Representative. · This role is based in Waukesha, WI. No relocation assistance will be provided. · The expected annual salary range for this role is $ $ a year. · **What you'll do**: · The Warranty Services Repr ...
-
Patient Service Representative
5 days ago
GI Associates Waukesha, United StatesAt GI Associates we believe in striving for the best outcomes for our patients, employees, and community. · Imagine your next career as a digestive health expert GI Associates is looking for motivated people to join our growing independent gastroenterology practice. Our nationall ...
-
Technical Service Representative Ii
2 weeks ago
Generac Power Systems Waukesha, United StatesCompany Generac Power Systems · Name Technical Service Representative II · Req # 64790 · Employment Type Full Time · Shift 1st · At Generac, our people help make the world safer, brighter, and more productive. We are united by our efforts to inspire change for a better world; imp ...
-
Clinic Customer Service Representative
2 days ago
Nephrology Associates, SC Waukesha, United States**Nephrology Associates is seeking to add a Part Time Clinic Customer Service Representative to their growing Team. This position will staff the may require travel to various clinic locations.** · **Responsibilities**: · - Greets patients and visitors, responds to questions/conce ...
-
Customer Service Representative
1 week ago
Flow Control Group Pewaukee, United States**Company**: Tri-Phase Automation · **About Us**: · Tri-Phase Automation is a unique distributor with over 25 years of experience in the automation industry. We are the trusted partner for manufacturing companies in Wisconsin and Northern Illinois, offering innovative solutions w ...
-
Customer Service Representative
1 week ago
Border States Pewaukee, United StatesBe part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. · **This position will be located in**: Pewaukee, WI · **Job ...
-
Customer Service Representative
2 weeks ago
Universal Metrics, LLC New Berlin, United StatesUniversal Metrics, LLC is a growing metal fabrication company that features job-shop creativity combined with small-large quantity manufacturing capabilities. UMI's corporate facility is located in Menomonee Falls, with the mobility division located in New Berlin, WI. We work clo ...
-
Customer Service Representative
3 weeks ago
nVent New Berlin, United StatesWe're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. · nVent, Located in New Berlin, WI is addin ...
-
Customer Service Representative
3 weeks ago
IV Compound Center of Wisconsin New Berlin, United StatesJob Overview: · We are seeking a highly motivated individual to join our team as a Customer Service Representative in our compounding pharmacy. In this role, you will be the first point of contact for our patients, providing exceptional service and support. Roles for this positio ...
-
Customer Service Representative
3 weeks ago
Trulite Glass and Aluminum Solutions New Berlin, United StatesThis senior level Customer Service Representative will provide customer service support to the organization by obtaining, analyzing, verifying the accuracy of order information and customer requests in a timely manner. Initiates and/or implements corrective action as needed to en ...
-
Customer Service Representative
3 weeks ago
Go Glass Joy, LLC. Berlin, United States**FLSA Classification**:Non-Exempt · **Job Type**:Full-time · **Are you looking to be a part of a fun and positive team? Then you've come to the right place** · At Go-Glass, our Customer Service team is at the core of each interaction with our customers as they are the first line ...
-
Customer Service Representative
1 week ago
R&M Marketing Brookfield, United StatesOur sole focus is delivering notable services to our clients and customers. Our Customer Service Representative plays an integral part in our eminent efforts to optimize performance and productivity. We are a diverse team working together to ensure a positive and exhilarating exp ...
-
Customer Service Representative
2 weeks ago
AeroCare AdaptHealth Wisconsin New Berlin, United StatesAt AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of ...
-
Customer Service Representative
1 week ago
IEWC Holdings Corp New Berlin, United States**KEY RESPONSIBILITIES**: · - Manage customer orders timely and to the highest level of accuracy by: Reviewing customer purchase orders (PO); reviewing PO to Customer Material Information (CMI); and entering order into SAP. · - Respond to all customer inquiries with sense of urge ...
Technical Service Representative II - Waukesha, United States - Generac Power System, Inc
Description
Technical Service Representative IICompany Generac Power Systems
Name Technical Service Representative II
Req # 65191
Employment Type Full Time
Shift 1st
At Generac, our people help make the world safer, brighter, and more productive.
We are united by our efforts to inspire change for a better world; impact our people and community; influence and achieve positive results; and innovate the industry.
Our shared goals allow people with diverse backgrounds and points of view to work together, bringing our global customers peace of mind through reliable products and exceptional support.
The Technical Service Representative II is responsible for providing technical support to our authorized dealer network including fielding and resolving technical service issues, providing troubleshooting support, and authorizing warranty repairs under general supervision with minimal guidance from leadership and higher level TSRs.
Provice assistance to customers in a variety of questions, requests, and issues, effectively research, document, track and monitor customers' requests and issues to ensure timely resolution.
Essential Duties and Responsibilities:
Minimal Qualifications:
Preferred Qualifications:
Knowledge,Skills and Abilities:
Physical demands:
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.
The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds.Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus.
Travel up to 15%. Usually with another person in learning capacity."We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."
