Customer Service Representative - New Berlin, United States - Trulite Glass and Aluminum Solutions

Trulite Glass and Aluminum Solutions
Trulite Glass and Aluminum Solutions
Verified Company
New Berlin, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

This senior level Customer Service Representative will provide customer service support to the organization by obtaining, analyzing, verifying the accuracy of order information and customer requests in a timely manner.

Initiates and/or implements corrective action as needed to ensure that an excellent standard of service and a high level of Trulite's Platinum customer service levels are maintained.

$60,000 - $65,000


Who You Are:

Self-motivated and goal-oriented person with a drive to succeed to maximize business results.

Fosters a whatever it takes attitude to get the job done.


Skills You Bring:


  • 57 years of customer service or relevant experience and High School Diploma or equivalent required. _Related glass and aluminum work experience preferred_.
  • Must be able to multitask, be organized, efficient, and accurate.
  • Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
  • Experienced user of Microsoft Office 365 suite.
  • Listening skills and data collection with attention to detail are essential.

What you will be doing:


  • Answer customer service calls within defined key performance indicators.
  • Manage the process of receiving, preparing, and verifying the accuracy of customer purchase orders.
  • Collaborates with all branch department leads to make sure that the requested order(s) meet the customer's expectations.
  • Point of escalation for customer service issues.
  • Subject Matter Expert on all product types, codes, processes, and the systems
  • Assists in training new employees.
  • Conducts followup phone calls within 2 hours to respondents who have concerns or questions.
  • Prepares price quotations as required.
  • Works with the sales, organization's other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
  • Adhering to AR processes to meet internal and customer requirements.
  • Processes COD/CIA customer payments.

Why Trulite:


Trulite offers the most comprehensive benefit coverage in the industry. We give our employees
immediate access to
health, dental, vision and life insurance benefits, as well as provide
short/long-term disability coverage to protect you financially if injured outside of work.


We are pleased to offer a comprehensive wellness initiative that includes access to a percentage of your pay daily, if needed, and a progressive financial training program.


Stay with us for a year and your
401k employer match is 100% vested and immediately becomes part of your ever improving financial plan.

This is also true for those who select and contribute to their
Health Savings Account.

We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed.

The employer match for your HAS, if you choose to participate, is also
vested immediately at 100% improving your financial health.

Trulite bears most of the cost of your benefits.

We structured these benefits because we care not only about your physical well-being but your financial health and welfare too.

Let us show you why
Trulite values you as an employee and how we will help you achieve financial independence.

**_We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique._
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