Customer Service Representative - New Berlin, United States - nVent

nVent

Verified Company

New Berlin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

nVent, Located in New Berlin, WI is adding a Customer Service Representative to our team.

Our industry-leading brand has been supplying electricians, do-it-yourselfers and maintenance technicians with a wide variety of innovative products for over 50 years.

Widely stocked and distributed through leading wholesalers, retailers, catalogs and through e-commerce leaders, we deliver innovative, labor saving products for every electrical job, large or small.

The nVent team is energetic, dynamic, and driven by a strong work ethic.

We effectively create an upbeat, comfortable, and inclusive office atmosphere while keeping a strong focus on achieving and exceeding monthly, quarterly, and yearly goals.

Reporting to the Customer Care Manager, this position significantly contributes to the overall satisfaction and retention of customers.

The Customer Service Representative is the first point of contact for our customers, and they are responsible for receiving, passing, and providing the information necessary to deliver an outstanding customer experience.

While coordinating and communicating with all of nVent's internal departments, they strive to meet customer deadlines and resolve issues quickly and efficiently.

They will also contribute to the growth by maintaining a positive, professional image of the company's brands at all times.

KEY RESPONSIBILITIES:

Provides proactive and superior service to all external and internal customers. This responsibility includes maintaining a professional and positive attitude at all times and demonstrating a sense of urgency with each request.
Completes domestic and international order entry as well as return order entry (RMA's). Being the heart of company profits, entering new orders includes coordination and communication with our Pricing, Marketing, Sales, Sales Rep, and Distribution Center teams to ensure accuracy, efficiency, and prompt delivery.
Manages all open electronically transmitted and Ecommerce orders. This includes verifying inventory levels, ensuring proper items set ups, and meeting other customer guidelines as needed.
Promptly provides customer incident resolutions by determining the root cause of each issue, taking corrective action, and responding to the customer in a timely manner. Incidents include errors in shipping, pricing, documentation, order entry, etc.
Identifies opportunities and offers suggestions to improve our processes and participates in continuous improvement efforts.
Works closely with Sales Reps to support customer relationships. This includes completing requests for product samples, assisting with order entry, and other basic customer service activities.
Communicates constantly with Sales, Product, and Marketing teams to execute quarterly promotions and product display creations. This includes properly communicating and distributing each promotion to our customers.
Reviews and updates customer data such as contact information or automatic acknowledgements.
Performs other responsibilities as may be assigned by management.

REQUIRED SKILLS:

Strong knowledge of and experience with Microsoft Excel and other Microsoft Office Applications.
Strong verbal and written communications skills combined with PC proficiency (Microsoft Office Applications) and problem solving skills.
Demonstrated high sense of urgency; strong organizational skills
Possess followup and follow through skills must be tenacious and persistent
Maintain Professional maturity and a sense of ownership
Detail oriented and demonstrated ability to work well in a fast paced environment
Demonstrated ability to work well independently and as a team member
Ability to comprehend and follow verbal and written instructions
Ability to comprehend and follow safety instructions
Willing to work overtime, as necessary
Experience with basic logistics preferred (UPS tracking and freight carrier correspondence)

REQUIRED EXPERIENCE:

Associates Degree or related field experience
Three years customer service background, preferably in a distribution or manufacturing environment
Ability to work in a fast paced environment
Exposure to CRM or ERP software preferred

WE HAVE:

A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
At nVent, we connect and protect a more sustainable and electrified world with inventive electrical solutions. We're a nearly $3 billion highperformance electrical company with a dedicated team of 10,000+ people at more than 130 sites around the world. Our solutions deliver value to industrial, commercial, residential, energy and infrastructure customers, p