Client Service Representative - Waukesha, United States - VCA Animal Hospitals

VCA Animal Hospitals

Verified Company

Waukesha, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Are you an 'animal lovin' people person'? Passionate about all things cats & dogs - can't get enough of them? Feel working with people who feel the same way you do - helping people keep their pets happy & healthy - would be just the perfect job for you?

Then we want you to join our fabulous Client Care Team We are actively seeking that special enthusiastic pet lover who enjoys providing the very best customer service to our clients.

Work in a fast-paced veterinary hospital environment where everyday your talents & contributions make a difference in the lives of our clients and their pets.

Prior successful experience in the face-paced world of customer service, a passion for compassion with animals, and the ability to be a highly organized multi-tasking whiz are required.

Compensation:
starts at $15/hour

Schedule:
Full-time schedule

- shifts are 7am-6:30pm. 2 Saturdays per month are required (7:30am-1:30pm).

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

The CSR is the pivot around which the hospital operates and is responsible for:

Answering phones to schedule appointments and manage client inquiries
Exceptional customer service skills including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Schedule appointments and manage client inquiries
Placing outbound calls for followups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Effectively communicating between all members of staff; functioning as a liaison between clients and medical staff
Answering questions regarding products and services, including educating clients on general animal husbandry and nonmedical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Proficient computer knowledge
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Ability to work in a fastpaced environment

We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve.

Below are some of the many benefits of joining our team

Access to the people and financial resources of a large veterinary community
Leadership opportunities
Career development programs
Opportunities to give back through strong Shelter partnerships and VCA Charities
Free wellness subscriptions (Head Space)
Referral bonuses
Competitive wage
Medical, dental & vision insurance
Life, long and short term disability insurance
Paid parental leave
Paid vacation and sick time
401(k)

The information in this position description indicates the general nature and level of work to be performed.

It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

Benefits:
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more
**The information in this position description indicates the general nature and level of work to be performed.

It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.