Customer Service Representative - Waukesha, United States - American Leak Detection - Milwaukee, WI
3 weeks ago
Description
The Customer Service Representative at American Leak Detection of
Wisconsin is responsible for answering customer questions, scheduling appointments, dispatching/routing our technicians for daily jobs and generating reports and invoices for the work performed out in the field.
Benefits for our Customer Service Reps (CSRs):
- Paid time off
- Ability to work remotely once training is completed
- Salary: $ $25.00 per hour (based on experience)
Customer Service Reps (CSR) Core Responsibilities:
- Answering customer phone calls
- Explaining our services to potential clients
- Managing the customer experience
- Scheduling of appointments
- Dispatch, routing, scheduling of jobs for our technicians, and generating reports using our office software system
- Shift: 8 hour daytime shift, fulltime (some flexibility of hours may be available)
- Availability: General workday is Monday through Friday
Customer Service Representative (CSR) Qualifications:
- Excellent customer service and telephone skills
- Excellent written and oral communication skills
- Proficiency in Microsoft Office Suite
- Experience in the plumbing and pool industries a plus but not required
- Experience using QuickBooks is a plus but not required
About American Leak Detection:
American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection.
Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years.
Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.
- We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._