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    Customer Support Coordinator - New York, United States - Justworks

    Justworks
    Justworks New York, United States

    3 weeks ago

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    Description

    Customer Support Coordinator at Justworks (View all jobs)

    New York, New York

    Who We Are

    At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

    We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.

    We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

    Our Values )

    If this sounds like you, you'll fit right in.

    Who You Are

    Are you focused on and committed to helping people? Do you love breaking down complicated concepts into simple terms and solving problems? Are you a smart, motivated self-starter looking to join a fast-growing company with a top-notch culture? The Customer Success Coordinator team at Justworks owns outbound notifications and essential inbound tasks to customers regarding their accounts, no matter how big or small.

    Your Success Profile What You Will Work On

    • Craft outbound emails to customers regarding time-sensitive information relating to benefits, payroll, retention, and worker's compensation; follow up via phone when necessary
    • Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback
    • Participate in short and medium-term projects that support our customers and operational teams
    • Manage queue of open issues to deliver timely and effective solutions
    • Communicate bugs and user feedback to our Product team
    • Help with customer retention and contribute recommendations for improving our product and processes
    • Perform other related duties as assigned

    How You Will Do Your Work

    As a Customer Success Coordinator, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:

    • Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
    • Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
    • Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
    • Solution-oriented - identifies the source of a question or challenge and provides the right or a better, way of doing things.
    • Curious - the innate desire to learn, grow, and understand.

    In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

    • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others.
    • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You're curious, ask open questions, and are receptive to thoughts and feedback from others.
    • Grit - You demonstrate grit by having the courage to commit and persevere. You're committed, and earnest, and dive in to get the job done well with a positive attitude.
    • Integrity - Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
    • Simplicity - Be like Einstein: "Everything should be made as simple as possible, but no simpler."

    Qualifications

    • 2 years of experience in a customer-facing role, preferably with a background in operations (bonus: PEO, HR, or small business experience)
    • Customer support skills and comfort in handling challenging situations; ability to be empathetic, compassionate, responsive, and resourceful
    • Strong written and verbal communication skills with acute attention to detail
    • Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
    • Ability to come up with creative solutions to any problem you face, and know how to organize and prioritize your workload
    • Spanish language capability, or other second language at the business conversation level, is a plus

    The base wage range for this position based in our NYC office is targeted at $26.00 to $28.60 per hour.

    #LI-Hybrid #LI-CD1

    Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

    For more information about Justworks' Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks ) .

    Diversity At Justworks

    Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

    We're proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status.

    Our DEIB Report and Our DEI Commitment )

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