Jobs
>
New York City

    Platform Support Coordinator - New York, United States - The Trade Desk

    The Trade Desk
    The Trade Desk New York, United States

    2 weeks ago

    Default job background
    Description

    The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

    Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally.

    We are looking to hire a Platform Support Coordinator who will work in collaboration with our Biz Teams to ensure top notch application support. We're looking for someone who is enthusiastic about new technology, has not only the existing technical skills to be successful but also the acumen to learn even more; you'll never run out of things to learn here. You're a star communicator, customer focused, and love solving technical problems. There is plenty of room for advancement in this role within the department or otherwise within our company.

    What you'll do:

    • Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
    • Responsible for owning incidents, including escalating to other technical teams
    • Multi-task, manage, and resolve transactional application support requests
    • Problem-solving and troubleshooting
    • Executing Stored Procedures and querying our database using SQL
    • Maintain the company's ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk's trading platform
    • Take initiative on tickets that can be completed without Development Team assistance
    • Contribute to the company's Knowledge Base by the creation of new Articles and updating existing ones
    • QA Testing and Validation
    • Coordinate in-depth training on support-related tools and processes
    • Light on-call/after-hours support
    Who you are:
    • Bachelor's Degree from a four-year university or relevant substitute experience
    • 0-2 years relevant work experience as a technical support representative in a small or medium sized business
    • Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
    • Strong SQL and HTML experience
    • Strong experience with Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus
    • General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus
    • Will be required to routinely or customarily troubleshoot items related to the platform that require independent judgement, decision-making, and unique approaches
    • No previous online advertising experience required, but those with experience or internships in online advertising or technology are encouraged to apply
    • Effective time management skills - ability to prioritize and meet deadlines
    • Advance troubleshooting and problem-solving skills.
    • Outstanding written and verbal communication skills, including an ability to explain complex subjects to a non-technical audience. #LI-LM2
    NY, CO, CA, and WA residents only: In accordance with NY, CO, CA, and WA law, the range provided is The Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as sales-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk's Employee Stock Purchase Plan.

    The Trade Desk also offers a competitive benefits package. Click here to learn more.

    Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave

    At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is

    $39,400-$72,300 USD
  • Public Preparatory Network

    Learning Support Coordinator

    6 days ago

    Public Preparatory Network New York, United States

    Primary Function & Position OverviewAt Public Prep, we believe all means all, and we have a deep commitment to serving students who need us most. The school-based Learning Support Coordinator (LSC) leads our implementation of our all means all belief within the school. The LSC se ...

  • American Exchange Group

    Project Support Coordinator

    3 weeks ago

    American Exchange Group New York, United States

    Project Coordinator · American Exchange Group is a leader in the fashion industry, offering a strong portfolio of widely respected brands including Aerosoles, Jones NY, Mudd, XOXO, White Mountain, Danecraft and Naturewell. Our brands span multiple categories which include fashion ...

  • The Columbus Organization

    ASL Support Coordinator

    3 days ago

    The Columbus Organization Newark, United States

    Description · ASL is required for this position. · Position Title: Community Navigator · Location: Newark, DE · Employer of choice for professionals across the country, The Columbus Organization's Delaware Targeted Case Management Services continue to grow with immediate need ...

  • New York City Charter School Center

    Administrative Coordinator, School Supports

    4 days ago

    New York City Charter School Center New York, United States

    Position: Administrative Coordinator, School Supports · Reports to: Director, School Supports and Development · Location: Downtown New York City · Type: Hybrid; 2 days a week in office, with occasional travel around NYC · *Strong knowledge of Google Workspace a must* · OPPORTUN ...

  • NFP

    Team Support Coordinator

    1 week ago

    NFP New York, United States

    Who We Are: · Lenox Advisors brings together sophisticated solutions in wealth management and insurance services to high-net-worth individuals and their families. As a wholly owned subsidiary of NFP Corp., we combine the culture of a boutique firm with the stability and backing ...

  • Odyssey House

    Family Support Coordinator

    1 day ago

    Odyssey House New York, United States

    ***Certified Recovery Peer Advocate (CRPA/CRPA-P/CRPA-F) certification and · Connecticut for Addiction Recovery (CCAR) certification required or to be obtained within six months of hire*** · Our Mission: · Since 1967, Odyssey House has been providing innovative services and pr ...

  • Beacon Hill Staffing Group

    Financial Aid Support Coordinator

    3 weeks ago

    Beacon Hill Staffing Group New York, United States

    Job Id: A1320756NY-Temp_ Apply Now · Nonprofit focusing on education located in Downtown, Manhattan is looking to hire a Temporary Financial Aid Support Coordinator. This position will start asap through the end of March with a very strong likelihood to extend through May and pot ...

  • RFCUNY

    Support Coordinator-Adult/ESL

    2 weeks ago

    RFCUNY New York, United States Full time

    Job Description · General Description · Responsible for performing a variety of casework duties, including meeting with participants, developing services plans. · Responsible for caseload and performs record keeping functions as required, while making sure all records are maint ...

  • Misa Imports, Inc.

    Sales Support Coordinator

    1 week ago

    Misa Imports, Inc. New York, United States

    Job Description · Job DescriptionSummary: Responsible for assisting the sales team in selling goods and services, identifying opportunities by researching market trends, and generating more revenue resources for the business to increase profitability according to public demands. ...

  • National Enrichment Group

    Administrative Support Coordinator

    1 week ago

    National Enrichment Group New York, United States

    Job Description · Job DescriptionJob Description: · National Enrichment Group (NEG) is seeking a motivated and detail-oriented Administrative Support member to join our team and contribute to our mission of enhancing communities. · Position Summary: The Administrative Support tea ...

  • Odyssey House

    Family Support Coordinator

    15 hours ago

    Odyssey House New York, United States

    Job Description · Job Description***Certified Recovery Peer Advocate (CRPA/CRPA-P/CRPA-F) certification and · Connecticut for Addiction Recovery (CCAR) certification required or to be obtained within six months of hire*** · Our Mission: · Since 1967, Odyssey House has been provi ...

  • SMCP

    HelpDesk Support Coordinator

    2 weeks ago

    SMCP New York, United States

    Job Description · Job DescriptionSMCP - Sandro, Maje, Claudie Pierlot · Job Title: · HelpDesk Support Coordinator · Location: · SMCP NORTH AMERICA HEADQUARTERS · 44 WALL STREET, NEW YORK, NY · Compensation Range: · $ $29.00 per hour · Status: · Full-time, 40 hours - Overtime el ...

  • NY Admissions

    Client Support Coordinator

    1 week ago

    NY Admissions New York, United States

    Job Description · Job DescriptionWe are a small, established firm in the field of educational consulting, located in downtown Manhattan. Our principal is high profile in the NYC education arena, and she leads a team of 3 staff and 1 intern who work collaboratively to support the ...

  • MMC Group

    Family Support Coordinator

    4 days ago

    MMC Group New York, United States

    Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. · We have built our reputation on partnering with our clients and candidat ...

  • HarperCollins

    Sales Support Coordinator

    1 week ago

    HarperCollins New York, United States

    Overview · We are currently seeking a Sales Support Coordinator to assist our Adult Sales Team, with a primary focus on the national accounts, specifically Barnes & Noble, Books-A-Million, Ingram, and Baker & Taylor. This role will report to the VP/National Accounts and work in t ...

  • Neiman Marcus Group Careers

    Men's Support Coordinator

    1 week ago

    Neiman Marcus Group Careers New York, United States

    A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street-the crossroads of fashion-is a singular destinat ...

  • Neiman Marcus

    Support Coordinator, CHANEL

    1 week ago

    Neiman Marcus New York, United States

    Job Description · A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street-the crossroads of fashion-is ...

  • City of New York

    Wireless Support Coordinator

    1 week ago

    City of New York New York, United States

    Job Description · *ONLY OPEN TO CURRENT FULL-TIME ANNUALLY PAID PARKS EMPLOYEES* · Major Responsibilities · Under supervision, with latitude for independent initiative and judgment, provide customer and technical support to the Wireless Team in assisting with the management of ...

  • Center for Alternative

    Coordinator, Temporary Support Services

    2 weeks ago

    Center for Alternative New York, NY, United States Full time

    CASES seeks a Clinical Case Coordinator to join its Intensive Services Unit within Pretrial Services. The focus group of program participants are managing challenges in the areas of mental health, substance use, employment and medical health. The team promotes proactive, sustaine ...

  • New York City Charter School Center

    Administrative Coordinator, School Supports

    3 days ago

    New York City Charter School Center New York, United States

    Position: Administrative Coordinator, School Supports · Reports to: Director, School Supports and Development · Location: Downtown New York City · Type: Hybrid; 2 days a week in office, with occasional travel around NYC · *Strong knowledge of Google Workspace a must* · OPPORTUN ...