Yan Long

"If you are not getting better, you are getting worse" - I am my own brand, and I am in constant pursuit to better myself. This mindset empowers me to work well under pressure, take extreme ownership of my work, and turn all mistakes and feedback as chances to learn and grow. 

I am an executive assistant/Office Manager with 6 years’ experience in administration and operations. Independently supports the CEO with extensive calendar management, travel, and project coordination. Supervises all aspects of office management using sharp multi-tasking skills and sound judgments. Communicates timely and effectively with all stakeholders, vendors, and agents. 10 years’ experience with Microsoft Suite with an expert level of Word, Excel, Outlook, and PowerPoint. Takes extreme ownership of the job and achieves results with accuracy, efficiency, and superiority.

Mindful Care, Inc.                                                                                                                       West Hempstead, NY

Executive Assistant to the CEO                                                                                               January 2022 – Present

• Manage an extensive calendar for the CEO; book all travel arrangements for the CEO and the senior management team.
• Coordinate all meetings and appointments; facilitated 38 conferences both in-person and via Zoom. 
• Negotiate and manage relationships with landlords, vendors, hotel, and travel agencies; saved $20,000 in a year.
• Execute over 100 CEO and office-related invoices and expense reports using QuickBooks and Excel.
• Administer incoming calls, mail, and office inventory; established an efficient inventory system using Excel and NetSuite; decreased cost by 55%.
• Assist the HR department with new employee onboarding, offboarding, staff training, and HR record maintenance.
• Lead all company-wide events. Planned 6 events, including the first-ever company Gala with over 150 guests, and was praised as “having exceeded all expectations” by the CEO and numerous employees.

 Bao Bao Noodle III Inc.                                                                                                                            New York, NY

General Manager/Partner                                                                                                            June 2019 – Present

• Generated 7 pages of data and report on Covid response policies and laid out a detailed operational plan before opening.
• Facilitated the restaurant to survive and profit during the Covid pandemic, with the team effort of other partners and employees.
• Helped the restaurant achieve over 150 reviews on Yelp and Google within the first year, with an average of 4.6 stars.
• Worked on the floor often, exemplifying professionalism and enlightened hospitality in all interactions, especially in difficult situations, leading to an 80% improvement in employee performance.
• Assisted in any area with a temporary staff shortage and gained 30% more knowledge of restaurant operations.

Urban Green Energy                                                                                                                                                New York, NY

Senior Logistics Manager                                                                                            January 2012 – December 2014

• Oversaw an international logistical team of 10 people; improved logistical efficiency by 90% with the reinforcement of ownership and accountability. 
• Served as the delegate for US headquarter to the China factory; executed an in-depth analysis of the key issues and actions to follow, resulting in 1 month cut in production lead time.
• Supervised all logistical aspects in the installations of company products in the Eiffel Tower in Paris, Whole Foods in Brooklyn, NY, and the Eagle Stadium in Texas.
• Negotiated with over 20 suppliers; successfully saved over $80,000 and shortened lead times by 40%.
• Initiated weekly meetings with the sales team of 30 people, collected feedback, and gained 90% satisfaction rate.

Beijing Foreign Studies University                                                                                                               Beijing, China Master of Arts in English – American Studies                                                                        September 2007 – April 2010

Zhengzhou University                                                                                                                                Zhengzhou, China Bachelor of Arts in English – English Language and Literature                                            September 2003 – July 2007