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    Event Operations Manager - Wilmington, United States - Delaware Park

    Delaware Park
    Delaware Park Wilmington, United States

    1 week ago

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    Description

    JOB RESPONSIBILITIES:


    Event Manager will proactively take charge of their tasks and possess the ability to maintain a meticulous attention to detail even in high-pressure situations.

    Experience managing day of operations of events including Corporate, Social, Private, Convention, Four walls, Weddings, Special events, trade shows, and other functions that may arise.

    Visit and court potential clients to increase awareness and exposure to the available spaces.

    Work in conjunction with the Event Sales Manager to organize and maintain the scheduling and maintenance of available function space.

    Fiscal responsibility to exceed quarterly sales results from the prior year while managing labor, supply, and rental costs.

    Interview, hire, train, resolve problems and provide open communication, and recommend discipline and/or termination when appropriate while maintaining confidentiality in regards to employee concerns.

    Responsible for meeting with clients and internal departments to ascertain event needs, including room set-ups, housekeeping, security, and AV as well as any other requests they may have.

    Meets with designated Food & Beverage and marketing staff to review: room availability, menu planning, pricing, set-up structure, staffing, and all other related requirements.

    Assists with the development of menus, packages, marketing plans, and promotions as needed.
    Direct supervision of all event functions while working independently with minimal supervision.

    Responsible for front-of-house set-up: skirting, table tops, beverage service, customer service, customer satisfaction checks, function breakdown, closing out a check using MICROS POS, ensuring equitable dissemination of gratuity, and proficient with Money Handling.

    Responsible for front-of-house staffing, linen, equipment maintenance, and inventory for all functions.
    Station assignments covering large areas with long walking distances, diverse clientele, noise, and high volume.
    Responsible for conducting post-event room inspections and updating files to close out events.
    Knowledge of computer systems and programs including Microsoft Excel, Word, Cater Ease, and C-Vent
    Promotes outstanding internal and external guest relations and honesty and trust among the team.
    Performs all other duties as assigned.


    JOB REQUIREMENTS:


    Four (4) years of Food & Beverage experience in banquet, and entertainment operations, proven success in execution, and two (2) years prior supervisory experience.

    Ability to bend, reach, pull, push, kneel, squat, grasp as needed, and work in a fast-paced environment.
    Must have excellent written, verbal, organizational, administrative, and communication skills.

    Must be able to work a flexible schedule while standing for a full 8-hour shift or longer according to the needs of the business including evenings, weekends, and holidays.

    Must be able to lift up to 40 lbs.

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