Hotel Operations Manager - Philadelphia, United States - Starboard Management LLC

Description

Small Limited Service Hotel is looking for Operation Manager.

The Operations Manager is responsible for planning and directing all operations in the hotel operations departments and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.


POSITION:
Operations Manager


REPORTS TO:
General Manager


ESSENTIAL FUNCTIONS

• Acting as MOD handling all issues and communicating between departments.
• Acting as Department Managers in absence of Director of each respective department.
• Responsible for supervising and managing Front Office, Housekeeping, and Engineering staff.
• Conduct room inspections and manager room attendant/supervisor score sheets.
• Assists the guest relations and to ensure guests satisfaction.
• Handles Guest Relations/Concierge duties.
• Responsible for accuracy of shift closure reports and audit packets.
• Ensure associate attitude of attentiveness and anticipation of guest needs.
• Resolution of guest issues and maintenance of guest log.
• Follow up and resolve issues for negative guest reviews and surveys.
• Manage relationships with third parties.
• Control of operational supplies and ordering.
• Walking public spaces and ensure proper upkeep and set up for guest satisfaction.
• Help manage and maintain training documents and department SOP's.
• Manage, train, review and push incremental revenue initiatives.
• Understanding and upholding best practices and hotel policies across all departments.
• Manage and mentoring the development of staff.
• Responsible for room blocking and last room inventory/selling decisions.
• Responsible for rooms control show rooms, GC/PM programs, managing Out of Service/Order room
• Assist the General Manager in interview, hiring and training of the staffs.
• Participate in department and staff meetings.
• Assist with other departments, as necessary.

REQUIREMENTS

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• High school graduate or equivalent vocational training certificate, some college.
• A minimum of 3 years in a hotel or related field in operations capacity
• A minimum of 1 year leadership role
• Previous Housekeeping and/or Guest Relations Management experience preferred
• Must possess ability to plan, execute and run projects while possess a drive for sustainability
• Ability to perform job functions with attention to detail, speed and accuracy.

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Hotel: 3 years (required)

Hotel Management: 1 year (required)


Work Location:
In person