Technical Support Technician - Smithfield, United States - US Tech Solutions, Inc.

US Tech Solutions, Inc. Smithfield, United States

5 days ago

Technology / Internet

Description

Job Title: Technical Support Technician

Job location: Smithfield, RI 02917, Full-Time

Duration: 10 months

Employment Type: W-2

Position Summary: This is a call center so all of our assignments involve taking or making calls for multiple projects, it's the main objective of our department. To assist with troubleshooting when something is wrong.

Will need to handle multiple projects simultaneously. Must be willing to move around shift times with projects.

Responsibilities:

· THIS JP IS FOR AN 8 HOUR SHIFT BETWEEN 8:00AM – 8:00PM.

· Note Training is 5 days a week onsite (Training shift time maybe different for each candidate but will be in-between the 8 AM to 8 PM window)

Experience:

· A minimum of 1 year work experience needed.

· A Minimum of a High School Diploma or GED required

· Must have strong troubleshooting skills coupled with diagnostic, and problem solving skills Supervisory skills are an asset but not a requirement Must possess clear, accurately and tactful, communication both verbally and written

· Working knowledge of Word, Excel, and Access Understanding of Intermediate/Expert technical terminology is preferred

· Must be able to work independently and occasionally lead within a group Technical installation experience a plus but not necessary

Education:

· Minimum High School Diploma or GED

Skills:

· Technician, calling, ticketing

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