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Marlborough

    Helpdesk Support Technician - Marlborough, United States - Integrated Resources

    Integrated Resources
    Integrated Resources Marlborough, United States

    3 weeks ago

    Default job background
    Description
    100% onsite
    Hiring two temps
    1st temp) strictly 6 months to cover an LOA. Will not be extended.
    2nd temp) Goal to extend or convert

    Pay range for Level 1:
    /hour
    Manager is open to hiring someone at a Level 2, but prefer Level 1. Level 2 pay range is
    /hour. Please note submitting someone at the Level 2 rate will not guarantee an offer at that range. Manager will determine after interview what level and pay rate is appropriate.

    Summary of Duties and Responsibilities
    IT Help Desk support (On rotating basis with some after-hours coverage)
    o Answer help desk phone calls
    o Route help desk tickets to appropriate technicians or support groups
    o Provide on the spot troubleshooting as time allows
    o Provide support through online chat system
    o Provide walk up support
    Provide local support for the following systems (installation, upgrades, troubleshooting):
    o PC/Laptop Hardware and Software
    o Network Peripherals, Printers, Copiers
    o Telephone System
    o Enterprise/Business Applications
    Maintain loaner laptops
    Hardware procurement, inventory, disposal support
    Travel to other *** sites to provide support
    Travel to conferences when IT support is requested

    Qualifications
    To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to do the essential functions.
    Windows 7 & 10 experience
    Microsoft Office 2013 experience or above
    Knowledge of Laptop/Printer Hardware
    Networking and Wireless skills a plus
    PC/Laptop build experience
    ctive Directory and Windows server product experience desired
    Desktop support tools knowledge
    o Anti-Virus, Malware, Spam experience desired
    bility to triage, troubleshoot, and resolve basic PC/Network problems quickly and accurately; contacts vendors as needed
    bility to be an active participant and contributor on a professional IS Support Team
    Good communication skills, telephone support skills, and interpersonal skills with a customer service focus
    bility to plan/organize time and workload
    bility to follow standard process/procedures
    IT service management system experience desired (ServiceNow experience a plus)
    bility to work assignments that are routine in nature and recognize deviation from accepted practice
    Entry level position, all relevant experience considered, some PC support experience required but this can be in an educational or informal setting

    Education
    BA/BS MIS or CIS (or related technical discipline) desired

    Experience
    2-3 years experience in IT Help Desk support

    Specialized Knowledge
    Good troubleshooting and technical skills
    Good communications skills
    dditional Details (Including Physical & Mental requirements)
    Must be able to lift 50 lbs.
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