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Milford

    IT Support Technician - Milford, United States - The Davis Companies

    The Davis Companies
    The Davis Companies Milford, United States

    3 weeks ago

    Default job background
    Description

    On-Site

    Contract to hire

    $24-$28hr (Depending on experience)

    Looking for 1-2 years experience, but seeking to train a recent grad or someone looking to change careers and start in IT.

    Responsibilities

    • Technical assistance to customers (our internal employees) by performing question/problem diagnosis and guiding users through step-by-step solutions.
    • Provide support for PC hardware and software, printers, O365 Suite
    • Configure laptops for new hires and laptop replacements.
    • Meet with customers in each department to learn about common technical issues, help with improvements and training.
    • Learn how to use, manage, and maintain systems like Azure Active Directory, MEM, an ERP System, etc.
    • Create and maintain technical documentation for processes, issues, solutions.
    • Work closely with team members to resolve complex technical issues and improve internal processes.
    • IT Equipment Ordering and Equipment Inventory Management.
    • Perform data entry, research issues, or other tasks to support our IT Department Management Team.

    Qualifications

    • Associates Degree required; Bachelors Degree preferred.
    • Looking for 1-2 years experience, but seeking to train a recent grad or someone looking to change careers and start in IT.
    • Excellent customer service skills with the ability to communicate effectively.
    • Attention to detail and the ability to accurately document technical issues.
    • Great with computers, tech savvy with a high aptitude for learning technology.
    • Proficient use of Office applications such as Outlook, Word, Excel, PowerPoint.
    • Understands the fundamentals of troubleshooting skills with a desire for continual learning.
    • Occasional travel within New England and Upstate New York may be required.
    • Must be able to lift 25-30 lbs. unassisted.
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