Desktop Support Technician - Providence, RI, United States - Beacon Systems, Inc

Description

About Beacon Systems

Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.

Position: IT Support Specialist

Location: Providence, RI 02908

Contract Term: 4 months+

Hours / Week: 25

Qualifications

• Knowledge of technology, networking, system operations, web and multiple system practices.
• Established background in information technology systems, troubleshooting and support minimum 2 years of experience.
• Highly organized and enjoys assisting others
• Such alternatives to the above qualifications may be appropriate and acceptable.

Essential Duties and Responsibilities (other duties may be assigned)

Primary Responsibilities to include:

• Supporting the entire Davies community of users
• Managing the Help Desk ticketing system to ensure accurate and timely response to and closure of tickets.
• Manage the 1:1 Chromebook initiative by streamlining workflow, coordinating warranty repair services, and controlling inventory.
• Assist with hardware issues, desktop computers, Chromebooks, laptops, tablets, printers, etc.
• Maintain accurate technology inventory, tracking and reporting capability
• Assist with any special projects or comprehensive system upgrades.
• Perform other duties assigned by the Director or IT Coordinator.

Skills Required

• Ability to communicate with faculty, staff and students; both written and oral proficiency is required
• Ability to multitask and prioritize projects while maintaining high customer service standards
• Has a working knowledge of common information technologies, systems and office productivity tools
• Collaboration and teamwork

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand, walk, bend, sit, and talk or hear.
• Specific vision ability required by this job includes close vision and distance vision.
• Daily use of small and large motor skills applicable to the daily operation of a computer.
• Regularly interacts with staff, the public, and with other workers.
• Regularly and essential to this position, the individual must meet deadlines with time constraints.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work environment consists of classrooms, ramps, and the ability to move throughout the facility, sometimes to other buildings. The noise level in this environment may be loud, depending upon the activity level during the day and the location.