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    API Developer Support Intern - San Diego, United States - Dropbox

    Dropbox
    Dropbox San Diego, United States

    2 weeks ago

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    Description

    Company Description

    Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We're looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn't it be great if our working environment—and the tools we use—were designed with people's actual needs in mind? Imagine if every minute at work were well spent—if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots. The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history. Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you'll join us on the journey.

    Team Description

    Over the years at Dropbox, Emerging Talent has created a variety of internships, apprenticeships, and early-in-career full time opportunities to build pathways for exceptional early career professionals to succeed at Dropbox. Supported by a community of mentors, program graduates, and fellow participants, our Emerging Talent programs are the perfect place to start your career in tech.

    Role Description

    In your role as an API Developer Support Intern, you'll be the face of Dropbox API, helping and engaging with our developer community. Your tasks include managing daily contacts from API customers and ensuring a positive experience for developers integrating with Dropbox. This may involve answering questions, contributing to blog posts, or participating in community forums.

    In our Virtual First work culture, you'll connect with with Dropboxers virtually and in-person to build the foundation of a strong professional network. We will work with you to accommodate your school schedule culminating in a minimum of a 12-week internship.

    Responsibilities

    • Support developers by answering their questions and helping them resolve issues.
    • Engage with the developer community on platforms like Dropbox Forums, Stack Overflow, GitHub, and Zendesk.
    • Create and share technical content, such as blog posts and tutorials, to educate developers.
    • Gather feedback from developers and communicate it to the product team to improve our services.
    • Work with different teams to enhance the quality and usability of our API documentation.
    • Troubleshoot production issues related to our API, using coding samples to communicate effectively with developers.
    • Advocate for developers within the organization to ensure their needs are taken into account in decision-making processes.

    Requirements

    • Currently pursuing an undergraduate degree in Computer Science, Information Technology, Information Systems, Systems Engineering, or a related field with an expected graduation in 2026.
    • Enthusiastic about problem-solving, process improvement, and comfortable working both independently and collaboratively with cross-functional teams.
    • Able to demonstrate and explain API knowledge, with expertise related to APIs, SDLC, and a general understanding of web technologies and related tools.
    • Possess a customer-first mindset and take ownership of customer feedback.
    • Capable of creatively applying API functionality to solve different use cases.
    • Have experience working in various programming languages and development environments or possess a working knowledge of at least one programming language.

    Total Rewards

    The expected monthly rate for this role is $6,000, subject to change.

    Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families.

    Our benefits and perks programs include:

    • Competitive medical, dental and vision coverage
    • Flexible Time Off/Paid Time Off, paid holidays, Company-wide PTO days, Volunteer time off
    • Perks Allowance to be used on what matters most to you, whether that's productivity, learning & development, wellness, co-working space

    Additional benefits details are available upon request.

    Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).
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