Internal Customer Tech Support - Escondido, United States - Palomar Health

Palomar Health
Palomar Health
Verified Company
Escondido, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Troubleshoot hardware and software issues and document resolution with mínimal support while also repairing or replacing defective equipment with mínimal support.


Install, configure, and update end-user desktop and laptop software with mínimal support, and systematically prioritize and escalate issues when appropriate.


Use knowledge transfer forums to identify and resolve problems and contribute to all phases of desktop support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues as well as perform equipment moves, adds and changes for end users.


Job Requirements:


Minimum Education:


  • High School diploma or equivalent combination of education and experience

Preferred Education:


  • Bachelor's degree in related field

Minimum Experience:


  • At least 2 years of experience in direct customer support in a Help Desk or onsite computer technician role.

Preferred Experience:


  • Healthcare industry experience is preferred.

Required Certification:


  • Not Applicable

Preferred Certification:


  • Not Applicable

Required License:


  • Valid Driver's License

Preferred License:


  • Not Applicable
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