Client Service Coordinator - Irving, United States - Austco

Austco Irving, United States

1 week ago

Description

Job Description

We are seeking a Client Service Coordinator to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

About Austco

Austco is a global manufacturer of hospital and clinical communications hardware and software. We make innovative products that help nurses and caregivers as they care for their patients. Established in Perth, Australia in 1986, Austco builds the most advanced nurse call and clinical communications technology in the world.

Austco's corporate head office is located in Melbourne, Australia. Our international offices are in the USA, Canada, the UK, Singapore, and New Zealand. The R&D and Order Fulfillment business units are based in Dallas, Texas.

Primary Responsibilities:

Oversee all customer inquiries and complaints, ensuring timely resolution on all customer support tickets
Provide consistent follow-up and prioritize the needs of each customer
Coordinate scheduling and dispatching of service technicians to various job sites throughout the U.S.
Provide information to customers about products and services
Troubleshoot and resolve product issues and concerns
Consistently document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Implement and enforce accountability with the support team
Regularly monitor the response and resolution times for all support tickets received

Qualifications:

3+ years of experience in customer service (must have)
Strong record-keeping / documentation processes
Possess critical thinking and analytical skills
Excellent written, verbal communication and interpersonal skills
Highly organized and detail oriented
Ability to build rapport with clients
Ability to prioritize and multitask
Maintain positive and professional demeanor at all times

**Benefits Overview**

Competitive salary, depending on experience
Generous healthcare plans including Medical, Dental, Vision, FSA, and a Company Wellness Program
401k contributions and 401k company match
Employee paid Short-Term Disability, Long-Term Disability, Accidental Insurance, Life Insurance, etc.
Paid company holidays, sick days & vacation days
Team Lunches and Happy Hours
Relaxed dress code

Austco Healthcare provides equal employment opportunities to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status, or any other characteristic protected by law.

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Client Service Coordinator - Irving, United States - Austco

Description

Job Description

Administrative Services Coordinator