- Adhere to all Alpha policies and standard operating procedures, security and privacy policies and applicable laws and regulations
- Maintain good standing with Alpha's security, patient safety and patient privacy training assigned
- Actively participate in daily support operations tasks that include resolving order issues with insurance, our partner pharmacies, and other service providers; monitoring and following up on patient and provider messages and requests; and tracking/documenting resolutions within specified time intervals
- Independently handle inquiries and complaints following processes and guidelines, adhering to legal and ethical requirements, and aligning with company policies and procedures
- Engage in the continuous effort to improve the patient experience by sharing patient feedback, through Alpha's defined process
- Maintain patient demographic, billing, insurance, and other necessary intake information for patients seeking Alpha services via designated systems
- Direct patients to appropriate personnel, and initiate operational triage for response by provider personnel when required
- Provide patient-specific notations in designated systems to assist practitioners in providing tailored treatments
- Assist patients with filling out patient history forms, uploading documents and images, consent forms and payment information
- Process refunds for patients when deemed appropriate according to Alpha's policies
- Assist patients with technical bugs and report for Superuser escalation when necessary
- Be able to navigate through various software applications
- Breakdown complex patient request which may include navigating multiple resources to accurately resolve the patient's request
- Be able to assist patients via empathetic, personal, verbal and written communication focused on service excellence and the foundations of patient-centered interactions.
- Understand clinical terminology and healthcare system information. Be able to communicate these complex topics in clear, complete, and easy to understand messages.
- Responsible for meeting or exceeding quality and productivity expectations to ensure patient satisfaction
- Adherence to documentation protocols and best practices for daily workflows, escalation of patient and provider concerns, and internal communications
- Contribute to "one team, one dream" within your department and the organization through positive, productive, and constructive engagement.
- Thoroughly document task actions and resolutions, complete additional documentation as appropriate for accurate tracking and analysis You should bring expertise in these areas and can help to uplevel the team in...
- Previous experience in a healthcare setting. Telemedicine experience is a plus.
- Strong knowledge of medical terminology and healthcare systems.
- Strong written communication skills.
- Strong critical thinking and problem-resolution skills.
- Patient/customer service experience, with a patient-first mindset.
- Bring one team, one dream mindset.
- Training in de-escalation techniques is a plus.
- Spanish language fluency is preferred. Spanish Medical Interpreter experience/certification, strongly preferred.
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Customer Support Specialist
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IT Support Specialist
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Quantum Ventures University Park, United StatesWe - the WWK Insurance Group - are one of the most traditional and innovative companies in the German insurance industry. We are a financially strong and growing, independent and modern financial service provider, which is one of the market leaders in the field of unit-linked lif ...
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IT Support Specialist
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IT Support Specialist
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Customer Support Specialist
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Patient Support Specialist
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Hello Alpha Palo Alto, United StatesJob Description · Job DescriptionHello Alpha seeks Patient Support Specialists who have a passion for patient advocacy and improving the way people access healthcare today. Under the supervision of a Team Lead, the Patient Support Specialist is responsible for multi-faceted, dire ...
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Retail Support Specialist
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Stanford Federal Credit Union Palo Alto, United StatesJob Description · Job DescriptionRetail Support Specialist Opportunity at Stanford Federal Credit Union · We're on a mission to improve financial lives If you're a high-energy, compassionate, and collaborative individual yearning to make a difference, we are looking for individua ...
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Systems Support Specialist
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Symphony Stanford, United Stateswhich server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. cookie sets a random identification number for the visitor. This information can be used to identify the visitor when reentering the website, and use a ...
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IT Support Specialist
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Study, LLC Mountain View, United States**** · **IT Support Specialist** · **Systems Engineering - Mountain View, CA - Full Time** · Our mission is to make education accessible, and over the last two decades has become the leading online education platform delivering a personalized learning experience across a broa ...
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IT Support Specialist
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IT Support Specialist
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IT Support Specialist
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IT Support Specialist
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IT Support Specialist
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IT Support Specialist
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IT Support Specialist
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Andreessen Horowitz Menlo Park, United States**IT Support Specialist** · at a16z Menlo Park, California, United States ****IT Support Specialist**** · Founded in 2009 by Marc Andreessen and Ben Horowitz, Andreessen Horowitz (known as "a16z") is a venture capital firm in Silicon Valley, California, that backs bold entrepre ...
patient support specialist - Palo Alto, CA , USA, United States - Hello Alpha
Description
Hello Alpha seeks Patient Support Specialists who have a passion for patient advocacy and improving the way people access healthcare today. Under the supervision of a Team Lead, the Patient Support Specialist is responsible for multi-faceted, direct patient interactions ranging from prioritizing and addressing patient service inquiries, assisting with technical and billing support, triaging clinical inquiries, and assisting with other general patient requests. You will have the opportunity to assist with planning and implementing operational process improvements, workflow enhancements and quality improvement initiatives. PSS team members may also have opportunities to take on special projects and/or areas of expertise. This role further functions as a liaison with our provider team. You will be a member of our clinical care team responsible for navigating patients through a virtual care experience using your knowledge, experience, attention to detail, verbal and written communicative prowess, and passion for patient safety and service excellence.Key areas of ownership that you will drive forward for the organization personally, and collaborating cross-functionally:
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patient support specialist professionals in Palo Alto
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Natalia Faleeva
My experience with the huge date of sets, their analysis and insight. The desire to work in the team ...