- Adhere to all Alpha policies and standard operating procedures, security and privacy policies and applicable laws and regulations
- Maintain good standing with Alpha's security, patient safety and patient privacy training assigned
- Actively participate in daily support operations tasks that include resolving order issues with insurance, our partner pharmacies, and other service providers; monitoring and following up on patient and provider messages and requests; and tracking/documenting resolutions within specified time intervals
- Independently handle inquiries and complaints following processes and guidelines, adhering to legal and ethical requirements, and aligning with company policies and procedures
- Engage in the continuous effort to improve the patient experience by sharing patient feedback, through Alpha's defined process
- Maintain patient demographic, billing, insurance, and other necessary intake information for patients seeking Alpha services via designated systems
- Direct patients to appropriate personnel, and initiate operational triage for response by provider personnel when required
- Provide patient-specific notations in designated systems to assist practitioners in providing tailored treatments
- Assist patients with filling out patient history forms, uploading documents and images, consent forms and payment information
- Process refunds for patients when deemed appropriate according to Alpha's policies
- Assist patients with technical bugs and report for Superuser escalation when necessary
- Be able to navigate through various software applications
- Breakdown complex patient request which may include navigating multiple resources to accurately resolve the patient's request
- Be able to assist patients via empathetic, personal, verbal and written communication focused on service excellence and the foundations of patient-centered interactions.
- Understand clinical terminology and healthcare system information. Be able to communicate these complex topics in clear, complete, and easy to understand messages.
- Responsible for meeting or exceeding quality and productivity expectations to ensure patient satisfaction
- Adherence to documentation protocols and best practices for daily workflows, escalation of patient and provider concerns, and internal communications
- Contribute to "one team, one dream" within your department and the organization through positive, productive, and constructive engagement.
- Thoroughly document task actions and resolutions, complete additional documentation as appropriate for accurate tracking and analysis
- Previous experience in a healthcare setting. Telemedicine experience is a plus.
- Strong knowledge of medical terminology and healthcare systems.
- Strong written communication skills.
- Strong critical thinking and problem-resolution skills.
- Patient/customer service experience, with a patient-first mindset.
- Bring one team, one dream mindset.
- Training in de-escalation techniques is a plus.
- Spanish language fluency is preferred. Spanish Medical Interpreter experience/certification, strongly preferred.
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IT Support Specialist
2 days ago
Penn State University University Park, United States**JOB DESCRIPTION AND POSITION REQUIREMENTS**: · **Level: Support** · **Shift: 3rd Shift (Monday - Friday 11PM - 7:30AM, Eastern Standard Time)** · **Salary: $42,000 - $46,000** · **Application Requirements: To be considered applicants must submit both resume and cover letter at ...
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Sales support specialist
1 week ago
Quantum Ventures University Park, United StatesWe - the WWK Insurance Group - are one of the most traditional and innovative companies in the German insurance industry. We are a financially strong and growing, independent and modern financial service provider, which is one of the market leaders in the field of unit-linked lif ...
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IT Support Specialist
1 week ago
Infinity Ventures Atherton, United StatesAbout the Company · With a true passion for providing excellent IT services, we have been successfully implementing complex IT projects for our clients for over 20 years. Whether it's IT infrastructure, cloud services, or managed services, we are strategic and digitalization part ...
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Sales Support Specialist
1 week ago
Nevro Corp. Redwood City, United StatesAbout Nevro: · Nevro (NYSE: NVRO) is a global medical device company headquartered in Redwood City, California. The company is focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. · ...
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IT Support Specialist
3 days ago
Centrilliontech Palo Alto, United States**IT Support Specialist** · at Centrillion · Palo Alto · **Centrillion** is seeking an **IT Support Specialist** to join the **Information Technology** group. **Centrillion** is creating transformative genomic technologies leveraging engineering and biochemistry breakthroughs t ...
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Support Specialist
1 week ago
Velocity Enterprises Los Gatos, United StatesLos Gatos, starting immediately For our team in "Technology and Support", we are looking for a support specialist (m/f/d) for technical customer support of our Lexware products at our location in Los Gatos (with remote option). WHAT YOU CAN EXPECT: You will solve challenging tech ...
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IT Support Specialist
3 days ago
Centrilliontech Stanford, United States**IT Support Specialist** · at Centrillion Palo Alto **Centrillion** is seeking an **IT Support Specialist** to join the **Information Technology** group. **Centrillion** is creating transformative genomic technologies leveraging engineering and biochemistry breakthroughs to acc ...
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Technical Support Specialist
18 hours ago
AVER INFORMATION INC Fremont, United States**About AVer Information** · **Position Overview** · AVer is seeking an Audio/Video Technical Support Specialist in a Call Center environment that will be responsible for building and managing the people, process, infrastructure, and environment necessary to support a world-class ...
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IT Support Specialist
3 days ago
Andreessen Horowitz Menlo Park, United States**IT Support Specialist** · at a16z Menlo Park, California, United States ****IT Support Specialist**** · Founded in 2009 by Marc Andreessen and Ben Horowitz, Andreessen Horowitz (known as "a16z") is a venture capital firm in Silicon Valley, California, that backs bold entrepre ...
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IT Support Specialist
2 days ago
Financial Services IT Menlo Park, United StatesJob Description · Job DescriptionDo you enjoy working with a variety of people and technologies each day? · Do you excel at providing technology solutions to smart, driven individuals? · Would you like to work at a leading Private Equity firm? · If you answered yes to these quest ...
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Office Support Specialist
6 days ago
Granite River Labs Inc Santa Clara, United StatesHeadquartered in Silicon Valley with almost 400 staff in 9 countries, GRL is the world leader in test services and automated test solutions for digital connectivity and charging technologies. We help engineers solve the toughest design and validation challenges. Since 2010, we ha ...
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Customer Support Specialist
4 days ago
Nidek Inc San Jose, United States**GENERAL ** · We are looking for a skilled Customer Support Specialist to join our customer service team. As a Customer Support Specialist, your expertise in customer service and order processing will be instrumental in delivering exceptional service and driving customer satisfa ...
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Accounting Support Specialist
1 day ago
Milpitas Christian School San Jose, United States***: · The Accounting Support Specialist, under the direction of the Accountant, will be responsible for providing support to the Business Office. Their responsibilities include, but are not limited to, accounts receivable, financial recordkeeping and reporting, balancing, and sp ...
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Instructional Support Specialist
6 days ago
Oakland Unified School District Oakland, United States**_Ref: PCN2898_** · *** · **This position is 0.8 FTE.** · *** · *** · *** · **TITLE**: · *** · **Instructional Support Specialist, Special Education** · *** · **REPORTS TO**: · *** · **Assigned Supervisor** · *** · *** · **DEPARTMENT**: · *** · **As Assigned** · *** · **CLASSIFI ...
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Lab Support Specialist
2 days ago
Flagship Facility Services LLC San Mateo, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doing · - We're committed to bringing passion and customer focus to the business._ · $24.73 per hour $24.73 per hour · **Job Summary**: · Interested in a career in the Biotech/Pharma/Life Sciences Industry? ...
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Client Support Specialist
1 week ago
Service Champions Heating & Air Conditioning Pleasanton, United StatesOverview: · Service Champions is currently seeking a Client Support Specialist to join our Call Center Team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume in ...
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IT Tech Support Specialist
4 days ago
Geopaq Logic San Jose, United States**Job Title: IT Technician** · **Location: San Jose, CA 95134** · **Contract: 6+ Months** · **Timings: 9am - 6pm** · **Responsibility**: · - Installing and configuring hardware and software components to ensure usability. · - Rack and stacking Server, lifting up to 50lb weight. · ...
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patient support specialist
6 days ago
Hello Alpha Palo Alto, CA , USA, United StatesHello Alpha seeks Patient Support Specialists who have a passion for patient advocacy and improving the way people access healthcare today. Under the supervision of a Team Lead, the Patient Support Specialist is responsible for multi-faceted, direct patient interactions ranging f ...
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Patient Support Specialist
1 week ago
Hello Alpha Palo Alto, United StatesHello Alpha seeks Patient Support Specialists who have a passion for patient advocacy and improving the way people access healthcare today. Under the supervision of a Team Lead, the Patient Support Specialist is responsible for multi-faceted, direct patient interactions ranging f ...
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Retail Support Specialist
2 days ago
Stanford Federal Credit Union Palo Alto, United StatesJob Description · Job DescriptionRetail Support Specialist Opportunity at Stanford Federal Credit Union · We're on a mission to improve financial lives If you're a high-energy, compassionate, and collaborative individual yearning to make a difference, we are looking for individua ...
Patient Support Specialist - Palo Alto, United States - Hello Alpha
Description
Job Description
Job DescriptionHello Alpha seeks Patient Support Specialists who have a passion for patient advocacy and improving the way people access healthcare today. Under the supervision of a Team Lead, the Patient Support Specialist is responsible for multi-faceted, direct patient interactions ranging from prioritizing and addressing patient service inquiries, assisting with technical and billing support, triaging clinical inquiries, and assisting with other general patient requests. You will have the opportunity to assist with planning and implementing operational process improvements, workflow enhancements and quality improvement initiatives. PSS team members may also have opportunities to take on special projects and/or areas of expertise. This role further functions as a liaison with our provider team. You will be a member of our clinical care team responsible for navigating patients through a virtual care experience using your knowledge, experience, attention to detail, verbal and written communicative prowess, and passion for patient safety and service excellence.Key areas of ownership that you will drive forward for the organization personally, and collaborating cross-functionally:
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Patient Support Specialist professionals in Palo Alto
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Natalia Faleeva
My experience with the huge date of sets, their analysis and insight. The desire to work in the team ...