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Redwood City

    IT Support Specialist - Redwood City, United States - GLH Technology

    GLH Technology
    GLH Technology Redwood City, United States

    1 week ago

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    Description

    Job Description

    Job Description

    We are seeking a IT Support Specialist to join our team You will handle a variety of projects to support and improve the organization's network systems.

    Responsibilities:

    • Provide technical assistance with computer hardware and software in varying environments
    • Resolve issues for clients via phone, in person, or remote support
    • Recommend hardware and software improvements
    • Document and track customer issues and resolutions within a service tracking application
    • Participate in projects and system enhancements
    • Assist Network/Server team with on-site tasks
    • On-site support with requirement to follow COVID-19 safety protocols

    Qualifications:

    • Previous experience in IT, minimum 3-5 years working with users with a strong focus on customer support
    • Means to travel between client sites around the San Francisco Bay Area
    • Familiarity with Microsoft 365 and Azure services
    • Basic networking knowledge including TCP/IP and data protocols
    • Ability to prioritize and multitask
    • Deadline and detail-oriented
    • Strong troubleshooting and critical thinking skills
    • Good communication and writing skills
    • Positive and professional demeanor
    Company DescriptionWe are a managed service provider located in the heart of the Silicon Valley. Our team is comprised of skilled consultants that serve a global customer base, primarily located in the bay area.

    Company Description

    We are a managed service provider located in the heart of the Silicon Valley. Our team is comprised of skilled consultants that serve a global customer base, primarily located in the bay area.


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