IT Support Specialist - Redwood City, United States - Liftoff Inc

Description

**IT Support Specialist**

at Liftoff+Vungle Redwood City At Liftoff+Vungle, were helping mobile businesses scale and succeed via our sophisticated technology that enables them to find their most engaged users. We are a trusted guide for growth and engagement, transforming how people discover and experience apps. We are one of the worlds largest independent, unbiased and privacy-friendly growth platforms that fuels the entire mobile app growth cycle across user acquisition, engagement, monetization, and analytics. Consistently ranked as one of the fastest growing companies and best places to work, we are a profitable company with strong product-market fit and tremendous growth opportunity. We have a creative, collaborative, and humble culture. We are data-driven, proactive, and have the courage to drive change.

We are looking for a talented, highly motivated IT Support Specialist to join us This team member will have ownership of a variety of tasks related to Liftoff+Vungles employee experience. Since we are a fast-growing company, our ideal candidate is eager and ready for increasing levels of ownership and responsibility.

**Roles and responsibilities:**

Support on-boarding of new employees, technology training initiatives, and end-user documentation

Own A ll-hands setup, configure enterprise A/V and conferencing systems

Provide support to users via in-person meetings, telephone calls, emails, and remote desktop sessions to troubleshoot and resolve technical issues

Evaluate, test and implement vendor patches/upgrades for various hardware and software

Manage and provide technical support for software and hardware assets in a predominantly Apple environment

Troubleshoot and resolve network connectivity issues as they arise (including VPN support)

Provide technical support for mobile devices, printers, and other peripherals

Assist with office moves, space planning and ensure the building meets health and safety requirements

Manage conference room upgrades, cord management, and as needed ad hoc tasks

Project manage, supervise, and coordinate the work of contractors to ensure minimal disruption to core activities

Effectively communicate to internal stakeholders on a regular basis regarding progress of projects, IT updates and potential business risks

**Requirements**

5+ years of experience in IT or systems administration

Bachelor's degree or related technical field

Solid knowledge of best practices in IT administration and system security.

Energetic, highly self-motivated and able to work efficiently

BetterCloud, Meraki, Okta, SSO, Linux, Sophos Suite experience a plus

Strong knowledge of networking, including TCP/IP, Firewall and VPNs

Deep knowledge and understanding of Mac OS administration

Strong verbal and written communication skills

Capable of providing real-time technical solutions in a fast-paced workplace

If this role sounds like a good fit for your skills and interests, we would love to hear from you

Liftoff+Vungle is committed to providing and maintaining a work environment where all employees and candidates are treated with dignity and respect and that is free of bias, prejudice, and harassment. Liftoff+Vungle is further committed to providing an equal employment opportunity for all employees and candidates for employment free from discrimination and harassment on the basis of sex, gender (including sexual harassment, gender harassment, and harassment due to pregnancy, childbirth, breastfeeding, and related conditions), sexual orientation, gender identity, gender expression, gender nonconformity, race, creed, religion, color, national origin, ancestry (including association, affiliation, or participation with persons or activities related to national origin, English-proficiency or accent, or immigration status), physical or mental disability, medical condition(s), genetic information of an individual or family member of the individual, marital or domestic partner status, age, veteran or military status, family care status, requesting or taking pregnancy, parental or disability leave, requesting an accommodation, or any other characteristic protected by federal, state, or local law, regulation, or ordinance. All such discrimination and harassment is unlawful and will not be tolerated. Liftoff+Vungle maintains a continued commitment to equal employment opportunity and expects the full cooperation of all personnel.

**Agency and Third Party Recruiter Notice:**

Liftoff+Vungle does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team. All candidates must be submitted via our Applicant Tracking System by approved Liftoff+Vungle vendors who have been expressly requested to make a submission by our Recruiting Team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Liftoff+Vungle Recruiting Team and such a candidate was submitted to the Liftoff+Vungle Recruiting Team via our Applicant Tracking System.

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Liftoff+Vungles Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order

Veteran Status Form CC-305

OMB Control Number

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time