-
Support Specialist
4 weeks ago
Rose International Sunnyvale, United StatesDate Posted: 05/09/2024 · Hiring Organization: Rose International · Position Number: 463824 · Job Title: Support Specialist · Job Location: Sunnyvale, CA, USA, 94089 · Work Model: Onsite · Employment Type: Temporary · Estimated Duration (In months): 13 · Min Hourly Rate($): 32.00 ...
-
IT Support Specialist
2 weeks ago
Study, LLC Mountain View, United States**** · **IT Support Specialist** · **Systems Engineering - Mountain View, CA - Full Time** · Our mission is to make education accessible, and over the last two decades has become the leading online education platform delivering a personalized learning experience across a broa ...
-
IT Support Specialist
1 week ago
Lilystyle Mountain View, United States**Senior IT Support Specialist** · at Lily AI · Remote · We are looking for a technical Service Desk Admin to join our growing team ***.*** As a Service Desk Admin on the Lily AI team, you will have the opportunity to support next-generation personalization products that enable ...
-
Sales support specialist
1 week ago
Quantum Ventures University Park, United StatesWe - the WWK Insurance Group - are one of the most traditional and innovative companies in the German insurance industry. We are a financially strong and growing, independent and modern financial service provider, which is one of the market leaders in the field of unit-linked lif ...
-
Support Specialist
2 weeks ago
Russell Tobin Sunnyvale, United StatesJob Description · Job DescriptionRussell Tobin & Associates is currently seeking a Support Specialist to work for our client in the tech industry. Apply now for consideration · Contract: 1 Year · Location: Sunnyvale, CA · Pay Range: $30-36/hour DOE · Responsibilities: · Provide i ...
-
IT Support Specialist
1 week ago
Infinity Ventures Atherton, United StatesAbout the Company · With a true passion for providing excellent IT services, we have been successfully implementing complex IT projects for our clients for over 20 years. Whether it's IT infrastructure, cloud services, or managed services, we are strategic and digitalization part ...
-
Customer Support Specialist
3 weeks ago
Hyper Corp Mountain View, United StatesIf you ask our customers, one of the things they love most about Meta Labs is that we're there within seconds when they need help. To continue to provide the level of support our customers have come to expect, we are looking to hire a Customer Support Specialist who can assist ou ...
-
IT Support Specialist
3 weeks ago
Moveworks Mountain View, United States**IT Support Specialist** · Corporate IT Mountain View, CA Full-time · As an IT Support Specialist at Moveworks , youll unlock opportunities to unlock growth across the company with an eye on security. We're here to make work easier and more efficient for our coworkers, fix wha ...
-
IT Support Specialist
1 week ago
Study, LLC Mountain View, United States**** · **IT Support Specialist** · **Systems Engineering - Mountain View, CA - Full Time** · Our mission is to make education accessible, and over the last two decades has become the leading online education platform delivering a personalized learning experience across a broad c ...
-
Support Specialist
1 week ago
Velocity Enterprises Los Gatos, United StatesLos Gatos, starting immediately For our team in "Technology and Support", we are looking for a support specialist (m/f/d) for technical customer support of our Lexware products at our location in Los Gatos (with remote option). WHAT YOU CAN EXPECT: You will solve challenging tech ...
-
Reliable Mountain View, United States**Technical Training and Support Specialist** · Mountain View, CA / Human Resources / Full-Time We believe aircraft should fly themselves. Automated aviation systems will enable a future where air transportation is safer, more convenient and fundamentally transformative to the w ...
-
Fellows Support Specialist
3 weeks ago
InsideHigherEd Stanford, United States Administrative Jobs ,· Fellows Support Specialist · Hoover Institution, Stanford, California, United States · Schedule: Full-time · Job Code: 4104 · Employee Status: Regular · Grade: G · Requisition ID: 93090 · The Hoover Institution at Stanford University is seeking qualified candidates for the fu ...
-
Support Specialist
3 weeks ago
Rose International Sunnyvale, United StatesDate Posted: 05/09/2024 · Hiring Organization: Rose International · Position Number: 463824 · Job Title: Support Specialist · Job Location: Sunnyvale, CA, USA, 94089 · Work Model: Onsite · Employment Type: Temporary · Estimated Duration (In months): 13 · Min Hourly Rate ( ...
-
Support Specialist
3 weeks ago
Prolim Global Sunnyvale, United StatesJob Description · Job DescriptionPROLIM Global Corporation ) is currently seeking Support Specialist (Consumer Electronics) for location Sunnyvale, California, United States for one of our Top clients. · Job Description: · Provide inputs to Customer Support's technical training, ...
-
1131 Operations Support Specialist 2
2 days ago
Recology Mountain View, United StatesGROW WITH US · As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment. · We are a team of trus ...
-
Patient Support Specialist
3 weeks ago
Hello Alpha Palo Alto, United StatesJob Description · Job DescriptionHello Alpha seeks Patient Support Specialists who have a passion for patient advocacy and improving the way people access healthcare today. Under the supervision of a Team Lead, the Patient Support Specialist is responsible for multi-faceted, dire ...
-
Customer Support Specialist
3 weeks ago
Glooko Palo Alto, United States**Current Openings** · **Client Services** · **** · US, Eastern Time Zone · **Partner Management** · **** · Palo Alto, CA or Remote US · **Program Management** · **** · Palo Alto, CA or Remote US · **Product Development** · **** · US, Eastern Time Zone · **** · Remote US · **** · ...
-
IT Support Specialist
2 weeks ago
Financial Services IT Menlo Park, United StatesDo you enjoy working with a variety of people and technologies each day? · Do you excel at providing technology solutions to smart, driven individuals? · Would you like to work at a leading Private Equity firm? · If you answered yes to these questions then we have an exciting ...
-
IT Support Specialist
3 weeks ago
Financial Services IT Menlo Park, United StatesJob Description · Job DescriptionDo you enjoy working with a variety of people and technologies each day? · Do you excel at providing technology solutions to smart, driven individuals? · Would you like to work at a leading Private Equity firm? · If you answered yes to these quest ...
-
Retail Support Specialist
3 weeks ago
Stanford Federal Credit Union Palo Alto, United StatesJob Description · Job DescriptionRetail Support Specialist Opportunity at Stanford Federal Credit Union · We're on a mission to improve financial lives If you're a high-energy, compassionate, and collaborative individual yearning to make a difference, we are looking for individua ...
IT Support Specialist - Mountain View, United States - Lilystyle
Description
**Senior IT Support Specialist**
at Lily AI Remote We are looking for a technical Service Desk Admin to join our growing team ***.*** As a Service Desk Admin on the Lily AI team, you will have the opportunity to support next-generation personalization products that enable brands and retailers to understand the cognitive attributes of customers online and the 'why' behind 'what they do' in the customer journey. Lily AI is the customer intent platform built to power the present and future of ecommerce. Lily AI injects robust product attribute data and unique customer intent into the entire ecommerce stack, supercharging retailers of all types by dramatically improving on-site search, personalized product discovery, recommendations and demand prediction, unlocking millions in new revenues.
Lily AI allows major retailing brands to:
achieve 8-9 digit lifts in top- and bottom-line revenue impact
configure 10x more attributes for each product - from fit to style, from embellishments to occasion and much more
use the relationships between product attributes & how they intersect with each unique consumers behavior, motivations and emotional context to then inject customer intent into ecommerce in a way thats never been done before
supercharge the entire ecommerce stack
The company is a women-founded startup headquartered in Mountain View, CA and is backed by Canaan Partners, NEA, Fernbrook Management, Unshackled Ventures among others. Our customers range from big box stores to specialty brands, and full-line department stores to resale marketplaces.
**Your day-to-day will include:**
Provide front-line support for problems with computer hardware, software, cloud access, and network issues via phone, e-mail, Slack, or in person
Provide IT onboarding for new employees, including laptop configuration, account creation, and access management
Documents user problems, troubleshooting steps, resolutions, and escalation paths using Service Desk tools and resources.
Provide superior customer service while managing relationships with end users, business leaders, partners, and vendors throughout Lily
Accurately input, manage, and process support requests in the ticketing system
Expand Service Desk capabilities and offerings
Escalate unresolved issues, including all relevant details, to appropriate individuals
Provide escalation to support personnel when components of the IT Infrastructure are inoperable
Maintain a positive, helpful attitude with end users
Communicate with different stakeholders supporting the technology, including other IT staff, 3rd party support and equipment vendors
Proactively monitor key components of the IT infrastructure and apply updates as needed
Occasional infrastructure administration, including resource tagging, server OS patching, backup scheduling, and network access testing
Require support after hours on a rotational basis
**What we consider critical for this role:**
2-year degree in Computer Science or equivalent work experience
3-5 years experience working in a technical support role
Experience with Atlassian suite (Jira,Confluence) or equivalent service desk platform
Experience with AWS, Azure, or GCP IAM/User Management
Strong working knowledge of G-Suite applications
MacOS Experience
Experience with VPN administration
Experience engineering and administering an MDM platform
Experience generating service desk, cost analysis, and security reports
Solid understanding of IT service management principles
Scripting/automation experience
