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IT Support Specialist
2 weeks ago
Penn State University University Park, United States**JOB DESCRIPTION AND POSITION REQUIREMENTS**: · **Level: Support** · **Shift: 3rd Shift (Monday - Friday 11PM - 7:30AM, Eastern Standard Time)** · **Salary: $42,000 - $46,000** · **Application Requirements: To be considered applicants must submit both resume and cover letter at ...
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Product Support Specialist
2 weeks ago
PROLIM Corporation Sunnyvale, United StatesNOTES: · - Consumer Electronics experience is required (mandatory). · Provide inputs to Customer Support's technical training, agent knowledge base, help center articles and videos, and known issues creation during new product launches and sustaining. · - Own technical support es ...
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Sales support specialist
3 days ago
Quantum Ventures University Park, United StatesWe - the WWK Insurance Group - are one of the most traditional and innovative companies in the German insurance industry. We are a financially strong and growing, independent and modern financial service provider, which is one of the market leaders in the field of unit-linked lif ...
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Retail Support Specialist
1 week ago
Stanford Federal Credit Union Palo Alto, United States**Retail Support Specialist Opportunity at Stanford Federal Credit Union** · **We're on a mission to improve financial lives** If you're a high-energy, compassionate, and collaborative individual yearning to make a difference, we are looking for individuals like you to join our t ...
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School Support Specialist
2 weeks ago
BrightBee LLC East Palo Alto, United States**About Us**: · BrightBee is an educational technology startup revolutionizing how K-12 schools engage with paraprofessionals and classified staff. Our mission is to create a future where schools thrive, and workers have the support they need to prosper and grow. If you have expe ...
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IT Support Specialist
3 days ago
Infinity Ventures Atherton, United StatesAbout the Company · With a true passion for providing excellent IT services, we have been successfully implementing complex IT projects for our clients for over 20 years. Whether it's IT infrastructure, cloud services, or managed services, we are strategic and digitalization part ...
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IT Support Specialist
1 week ago
Zuora Redwood City, United StatesCompany Overview · At Zuora, we do Modern Business. We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It's an approach resulting from the shift to the Subscription Economy that puts customers first by bui ...
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Office Support Specialist
3 weeks ago
Granite River Labs Inc Santa Clara, United StatesHeadquartered in Silicon Valley with almost 400 staff in 9 countries, GRL is the world leader in test services and automated test solutions for digital connectivity and charging technologies. We help engineers solve the toughest design and validation challenges. Since 2010, we ha ...
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Support Specialist
3 days ago
Velocity Enterprises Los Gatos, United StatesLos Gatos, starting immediately For our team in "Technology and Support", we are looking for a support specialist (m/f/d) for technical customer support of our Lexware products at our location in Los Gatos (with remote option). WHAT YOU CAN EXPECT: You will solve challenging tech ...
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IT Support Specialist
6 days ago
Study, LLC Mountain View, United States**** · **IT Support Specialist** · **Systems Engineering - Mountain View, CA - Full Time** · Our mission is to make education accessible, and over the last two decades has become the leading online education platform delivering a personalized learning experience across a broa ...
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IT Support Specialist
3 days ago
Geopaq Logic San Jose, United States**Job Title: IT Technician** · **Location: San Jose, CA 95134** · **Contract: 6+ Months** · **Timings: 9am - 6pm** · **Responsibility**: · - Installing and configuring hardware and software components to ensure usability. · - Rack and stacking Server, lifting up to 50lb weight. · ...
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IT Support Specialist
5 days ago
Study, LLC Mountain View, United States**** · **IT Support Specialist** · **Systems Engineering - Mountain View, CA - Full Time** · Our mission is to make education accessible, and over the last two decades has become the leading online education platform delivering a personalized learning experience across a broad c ...
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IT Support Specialist
5 days ago
Lilystyle Mountain View, United States**Senior IT Support Specialist** · at Lily AI · Remote · We are looking for a technical Service Desk Admin to join our growing team ***.*** As a Service Desk Admin on the Lily AI team, you will have the opportunity to support next-generation personalization products that enable ...
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IT Support Specialist
2 weeks ago
Lilystyle Mountain View, United States**Senior IT Support Specialist** · at Lily AI Remote We are looking for a technical Service Desk Admin to join our growing team ***.*** As a Service Desk Admin on the Lily AI team, you will have the opportunity to support next-generation personalization products that enable bran ...
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BlueWave Solutions University Place, United StatesWhat can you expect? · You will monitor telecommunications networks (WDM, Access, SDH, CET, Switch) and set up lawful interception measures · You will receive and verify disruptions from customers, analyze and resolve them or pass tickets on to subsequent departments according to ...
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IT Support Specialist
1 week ago
IMedia Technology Centerville, United StatesEntry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate looking for an onsite IT support position on Cape Cod, MA. If you have a few years' of experience we'd like to hear from you too · **Here's why working at iMedia is good for your car ...
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Sales Support Specialist
3 weeks ago
Nevro Corp. Redwood City, United StatesAbout Nevro: · Nevro (NYSE: NVRO) is a global medical device company headquartered in Redwood City, California. The company is focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. · ...
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Customer Support Specialist
2 weeks ago
Nidek Inc San Jose, United States**GENERAL ** · We are looking for a skilled Customer Support Specialist to join our customer service team. As a Customer Support Specialist, your expertise in customer service and order processing will be instrumental in delivering exceptional service and driving customer satisfa ...
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Accounting Support Specialist
2 weeks ago
Milpitas Christian School San Jose, United States***: · The Accounting Support Specialist, under the direction of the Accountant, will be responsible for providing support to the Business Office. Their responsibilities include, but are not limited to, accounts receivable, financial recordkeeping and reporting, balancing, and sp ...
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IT Tech Support Specialist
2 weeks ago
Geopaq Logic San Jose, United States**Job Title: IT Technician** · **Location: San Jose, CA 95134** · **Contract: 6+ Months** · **Timings: 9am - 6pm** · **Responsibility**: · - Installing and configuring hardware and software components to ensure usability. · - Rack and stacking Server, lifting up to 50lb weight. · ...
IT Support Specialist - Mountain View, United States - Moveworks
Description
**IT Support Specialist**
Corporate IT Mountain View, CA Full-time
As an IT Support Specialist at Moveworks , youll unlock opportunities to unlock growth across the company with an eye on security. We're here to make work easier and more efficient for our coworkers, fix what needs fixing, implement and improve processes, provide automation to increase efficiencies, onboard new hires at a rapid pace, evaluate and procure new solutions in the software and hardware worlds, and administer and improve our SaaS stack. As a small team in a rapidly growing startup, we're always ready to expand our responsibilities at a moment's notice all while maintaining the white-glove service our fellow employees deserve. * Keep support inquiries and requests organized and up to date via internal ticketing system (Jira Service Desk).
Onboarding and off-boarding of new employees, temporary employees, vendors, and contractors.
Escalate complex problems to the next level when assistance is required.
Provide IT or application training to employees to ensure they have the technological resources and knowledge of how to use those resources to accomplish their responsibilities.
Provide excellent service to internal and external clients; ensuring they feel that their problems are understood and addressed with minimal impact to the clients' productivity.
Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others.
Identify technological issue trends to proactively prevent problems and develop processes to resolve.
Respond to support inquiries in a succinct and meaningful way.
Resolve issues with Okta, GSuite, Atlassian, Slack, Zoom, Global Protect etc.
Take corrective actions to solve problems in a timely manner to achieve recovery with minimum impact to the customer.
Thrive in an agile environment and be adaptable to work changes that can shift quickly.
3+ years of experience in a technical support or customer service environment supporting Mac OS.
BS/MS in IT or similar experience
3+ years of work experience in first and second level support of systems such as SSO (Okta), GSuite, Atlassian, Slack, MDM (Fleetsmith/Jamf), Zoom, Palo Alto Networks, Global Protect, Meraki
5-star customer service mindset.
Excellent verbal and written communication skills.
Excellent teamwork skills.
Familiarity with macOS, Windows, Linux, iOS, and Android devices.
Ability to administer G-Suite for day-to-day operations
Experience working with SSO (Okta, OneLogin, etc.).
Ability to independently perform basic problem determination and root cause analysis regarding network, access, and general IT issues.
Ability to work independently, handle multiple priorities, and eventually lead your own projects once requirements are determined.
Experience or involvement with IT projects or large initiatives.
Proficient understanding of internal and external customer requirements.
Excellent written and verbal communication skills.
Strong aptitude for logical thinking.
Ability to work with external vendors for services and support.
Strong familiarity with IT Operations and cloud applications - preferred.
Ability to create new support workflows - preferred.
