-
Support Specialist
4 weeks ago
Rose International Sunnyvale, United StatesDate Posted: 05/09/2024 · Hiring Organization: Rose International · Position Number: 463824 · Job Title: Support Specialist · Job Location: Sunnyvale, CA, USA, 94089 · Work Model: Onsite · Employment Type: Temporary · Estimated Duration (In months): 13 · Min Hourly Rate($): 32.00 ...
-
Support Specialist
2 weeks ago
Russell Tobin Sunnyvale, United StatesJob Description · Job DescriptionRussell Tobin & Associates is currently seeking a Support Specialist to work for our client in the tech industry. Apply now for consideration · Contract: 1 Year · Location: Sunnyvale, CA · Pay Range: $30-36/hour DOE · Responsibilities: · Provide i ...
-
IT Support Specialist
2 weeks ago
Study, LLC Mountain View, United States**** · **IT Support Specialist** · **Systems Engineering - Mountain View, CA - Full Time** · Our mission is to make education accessible, and over the last two decades has become the leading online education platform delivering a personalized learning experience across a broa ...
-
IT Support Specialist
1 week ago
Lilystyle Mountain View, United States**Senior IT Support Specialist** · at Lily AI · Remote · We are looking for a technical Service Desk Admin to join our growing team ***.*** As a Service Desk Admin on the Lily AI team, you will have the opportunity to support next-generation personalization products that enable ...
-
IT Support Specialist
3 weeks ago
Lilystyle Mountain View, United States**Senior IT Support Specialist** · at Lily AI Remote We are looking for a technical Service Desk Admin to join our growing team ***.*** As a Service Desk Admin on the Lily AI team, you will have the opportunity to support next-generation personalization products that enable bran ...
-
Support Specialist
1 week ago
Velocity Enterprises Los Gatos, United StatesLos Gatos, starting immediately For our team in "Technology and Support", we are looking for a support specialist (m/f/d) for technical customer support of our Lexware products at our location in Los Gatos (with remote option). WHAT YOU CAN EXPECT: You will solve challenging tech ...
-
Sales support specialist
1 week ago
Quantum Ventures University Park, United StatesWe - the WWK Insurance Group - are one of the most traditional and innovative companies in the German insurance industry. We are a financially strong and growing, independent and modern financial service provider, which is one of the market leaders in the field of unit-linked lif ...
-
Support Specialist
17 hours ago
Opyacare Santa Clara, United States**Opya, Inc.** · **Support Specialist** · **Santa Clara, CA - Full Time** · Job purpose Opyas mission is to help as many children and families impacted by autism as possible. We are looking for a mission-driven team member to be the Credentialing Coordinator for our multi-regi ...
-
Customer Support Specialist
3 weeks ago
Hyper Corp Mountain View, United StatesIf you ask our customers, one of the things they love most about Meta Labs is that we're there within seconds when they need help. To continue to provide the level of support our customers have come to expect, we are looking to hire a Customer Support Specialist who can assist ou ...
-
IT Support Specialist
1 week ago
Infinity Ventures Atherton, United StatesAbout the Company · With a true passion for providing excellent IT services, we have been successfully implementing complex IT projects for our clients for over 20 years. Whether it's IT infrastructure, cloud services, or managed services, we are strategic and digitalization part ...
-
Support Specialist
4 days ago
Bayone Santa Clara, United States: · 1-2+ years of experience with providing support. · Experience with on-boarding and worker activation. · First point of customer contact for support general inquiries like transactions status, worker status, etc. · Ensures excellent customer service through fast and accura ...
-
Support Specialist
3 weeks ago
Prolim Global Sunnyvale, United StatesJob Description · Job DescriptionPROLIM Global Corporation ) is currently seeking Support Specialist (Consumer Electronics) for location Sunnyvale, California, United States for one of our Top clients. · Job Description: · Provide inputs to Customer Support's technical training, ...
-
IT Support Specialist
3 weeks ago
Moveworks Mountain View, United States**IT Support Specialist** · Corporate IT Mountain View, CA Full-time · As an IT Support Specialist at Moveworks , youll unlock opportunities to unlock growth across the company with an eye on security. We're here to make work easier and more efficient for our coworkers, fix wha ...
-
IT Support Specialist
1 week ago
Study, LLC Mountain View, United States**** · **IT Support Specialist** · **Systems Engineering - Mountain View, CA - Full Time** · Our mission is to make education accessible, and over the last two decades has become the leading online education platform delivering a personalized learning experience across a broad c ...
-
Data Support Specialist
4 days ago
Bayone Santa Clara, United StatesJob Description:Overall Experience 2-5 years · Strong Analytical Skills · Troubleshooting issues · Strong Communication skills · Familiarity with Support Ticket Management systems/process(Prior L2 support experience is a plus) · Oracle SQL/PLSQL knowledge · Fieldglassany VMS sys ...
-
Technical Support Specialist
3 days ago
Collabera Santa Clara, United StatesHome · Search Jobs · Job Description · Technical Support Specialist · Contract: Santa Clara, California, US · Salary: $60.00 Per Hour · Job Code: · End Date: · Days Left: 14 days, 3 hours left · Apply · DayToDay Responsbilities:Only need Servicenow Admin profiles for thi ...
-
Technical Support Specialist
1 week ago
Collabera Santa Clara, United States· HomeSearch JobsJob Description · Technical Support Specialist · Contract: Santa Clara, California, US · Salary: $60.00 Per Hour · Job Code: · End Date: Days Left: 29 days, 3 hours left · Apply · DayToDay Responsbilities:Only need Servicenow Admin profiles for this role. ...
-
Reliable Mountain View, United States**Technical Training and Support Specialist** · Mountain View, CA / Human Resources / Full-Time We believe aircraft should fly themselves. Automated aviation systems will enable a future where air transportation is safer, more convenient and fundamentally transformative to the w ...
-
IT Support Specialist
1 week ago
Etched, Inc. Cupertino, United StatesAbout Etched · Designing and writing drivers for new ASICs is hard, and requires a huge amount of compute infrastructure. It is even more challenging for model-specific ASICs, as market windows can be narrow. For this reason, it is important that our servers and emulators have v ...
-
Operations Support Specialist
5 days ago
Volt Santa Clara, United StatesYou deserve the job you love · Volt is immediately hiring for Quality Manufacturing Laboratory Technician in Santa Clara, CA. · As a Quality Manufacturing Laboratory Technician you will: · Be testing or processing DNA samples. Samples will include routine production samples an ...
Support Specialist - Sunnyvale, United States - Rose International
Description
Date Posted: 05/09/2024
Hiring Organization: Rose International
Position Number: 463824
Job Title: Support Specialist
Job Location: Sunnyvale, CA, USA, 94089
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 13
Min Hourly Rate ($): 32.00
Max Hourly Rate ($): 36.00
Must Have Skills/Attributes: Analytical Skills, Customer Service, Ticketing Systems
Job Description
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
The Service Management and Operations Group is seeking a Product Specialist to help the Client customers achieve success by understanding their needs and responding quickly and effectively to requests.
We are looking for someone who is a strong and passionate advocate for our customers while providing inputs for Customer Support materials creation, and managing escalations and communications with Client Engineering, Quality, and Reliability teams. This role needs to be an influencer to align cross-functional partners to ensure the best possible experience for our customers.
Required Skills/Experience:
Bachelor's (BS) or Master's (MS) degree in Technical Support or Customer Service.
3+ years of experience in Technical Support or Customer Service serving consumers and Enterprise customers.
Strong written and verbal communication skills /XFN collaboration
Empathy for the customers / the contact center agents (need to put themselves in the customer's and agent's shoes) - Note: Strong Customer Service skills
Able to juggle multiple projects or assignments
Preferred Skills:
Analytical skills (some of the product teams will ask how many customers are impacted)
Customer electronics experience
Achieve results with minimal supervision
Job Responsibilities:
Provide inputs to Customer Support's technical training, agent knowledge base, help center articles and videos, and known issues creation during new product launches and sustaining.
Own technical support escalations via our established ticketing system.
Partner with Customer Support to optimize technical support escalation flows.
Act as a liaison between Customer Support and engineers.
As required, work through and own advanced Tier 3 customer related issues through to resolution.
Drive our consumer technical support strategy and establish process the optimizes for customer satisfaction.
Develop Standard Operating Procedure (SOP) through learnings gleaned from investigations and advanced issue resolutions.
Provide feedback on customer support training and quality improvements needed at vendor partner locations.
Compile and analyze Voice of the Customer reports.
Monitor and analyze tickets to report trending issues, prioritize issues, and communicate key takeaways to Engineering, Quality, Reliability, and cross-functional teams.
Actively participate in software and hardware dogfood to provide feedback from Customer Support and user's perspective.
Communicate the impact of product changes during monthly software release to Customer Support.
Create Business Requirements Document (BRD) for tooling changes.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.