- Maintain FDA's Learning Management System for CVM's Talent Development Staff
- Serve as the main processor of OPM SF-182 Forms for external training for the SF-182s received per year
- Provide Learning Management System (LMS) Support for the courses offered internally per year
- Provide administrative support for internal classes
- Assist with tracking/reporting mandatory training
- Update spreadsheets/databases
- Update the CVM's Talent Development Learning Center (TDLC) Intranet Site by posting 508 compliant documents
- Assist with the implementation of the TDLC Leadership Library
- Create Standard Operating Procedures and Job Aids to document processes
- Other administrative support duties as assigned
- Strong communication skills are critical.
- Ability to communicate effectively, orally and in writing.
- Ability to provide tactful and courteous telephone support and customer service.
- Ability to operate office equipment/machines such as photocopier, shredder, scanner, fax machine
- Knowledge of computer software and programs such as Microsoft Word, Excel, PowerPoint, and Outlook.
- Knowledge of grammar, spelling, punctuation, and required formats sufficient to recognize and correct errors in various types of documents.
- Demonstrates ability/experience to work in high level office setting.
- Ability to manage multiple task-priorities.
- General knowledge and experience working with the federal government; especially the Food and Drug Administration (FDA).
- Detail-orientation and critical thinking skills with a focus on problem-solving
- Ability to manage workload and time efficiently
- Ability to work independently at times and to collaborate as part of a team in a fast-paced environment
- Experience working with a learning management system such as SABA would be preferred but not required.
- Bachelor's Degree Preferred
- Professionalism: Be a leader and someone your customers and colleagues can count on by taking ownership and accountability for your work. Demonstrate a solution-oriented mindset and bias for action. Show empathy, dignity, and respect for each other. Be "high minded", maintain a calm demeanor when dealing with ambiguity or adversity and stay out of the fray (i.e., avoid drama).
- Quality: Do things right and do the right thing. Pursue excellence in your work by delivering quality services and products that provide high value and return on investment (ROI).
- Teamwork: Work with each other, the customer, and DRT. Demonstrate flexibility, a positive attitude and willingness to work collaboratively to help others and share information.
- Customer Mission Focused: Commit to customer success and strive to exceed expectations by understanding the mission, executing the customer's vision, and solving challenges to drive results and achieve mission goals. Build meaningful customer relationships by asking thoughtful questions, listening, and operating transparently.
- Growth Mindedness: Commit to company, team, and personal growth. Embrace an entrepreneurial spirit by actively seeking opportunities to support new customer projects and/or solve problems. Actively work to improve your skills, learn to be comfortable with ambiguity, and be resourceful and willing to figure things out and add value.
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Talent Development Administrative Specialist - Silver Spring, United States - DRT Strategies
Description
DRT Strategies delivers expert management consulting and information technology (IT) solutions to large federal agencies, the U.S. Navy, state and local government and commercial clients in health care, technology, and financial services industries.The three letters of our name, DRT, stand for Driving Resolution Together, which is the core philosophy on which the company was founded. That is, we collaborate with our clients to solve their most pressing challenges - together.
We are problem solvers dedicated to your success, combining Fortune 500 experience with small business responsiveness. We have established a reputation with our clients as a forward-thinking consulting firm with demonstrated success in implementing solutions that lead to meaningful results. Our world-class consultants unite people to work collaboratively to achieve project goals and make your vision a reality.
What are we looking for?
The Admin Specialist shall possess an advanced level of administrative experience with the ability to perform administrative type functions within CVM's Talent Development Staff. The individual shall be able to complete routine and non-routine assignments/tasks in a timely manner. The individual shall be able to perform independently, under pressure, manage multiple tasks/assignments, and adapt to an environment of quick response activities/tasks. Punctuality and reliable attendance are crucial. The individual shall have experience of working in a fast-paced, customer service-oriented office setting. The individual shall be proficient in Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint. The individual shall also be extremely proficient. The individual shall possess an advanced level of administrative experience with the ability to perform administrative type functions within CVM's Talent Development Staff. The individual shall be able to complete routine and non-routine assignments/tasks in a timely manner. The individual shall be able to perform independently, under pressure, manage multiple tasks/assignments, and adapt to an environment of quick response activities/tasks. Punctuality and reliable attendance are crucial. The individual shall have experience of working in a fast-paced, customer service-oriented office setting. The individual shall be proficient in Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint. The individual shall also be extremely proficient with Learning Management Systems. In addition, the individual shall be proficient in virtual communication/learning platforms such as WebEx, Adobe Connect, Skype, Microsoft Teams and Zoom. The individual will need to rely on experience and judgment to plan and accomplish multiple tasks as assigned. The individual shall possess a professional, mature, and courteous customer service demeanor. The individual shall be outgoing, positive, creative, and self-motivated. t with Learning Management Systems. In addition, the individual shall be proficient in virtual communication/learning platforms such as WebEx, Adobe Connect, Skype, Microsoft Teams and Zoom. The individual will need to rely on experience and judgment to plan and accomplish multiple tasks as assigned. The individual shall possess a professional, mature, and courteous customer service demeanor. The individual shall be outgoing, positive, creative, and self-motivated. Strong communication skills are critical. Experience working with a learning management system such as SABA would be preferred but not required.
Fun stuff you will do on the job:
Currently due to the remote working status of the federal government, most DRT employees are teleworking from home and leveraging video conferencing along with other virtual productivity tools. Under normal circumstances, most of our positions are required to report onsite. However, DRT has not yet determined when employees will be required to return to their onsite workspaces. Please be aware that at the time a date is determined to return to the worksite, the requirement of this position may be to report in person to the work location.
DRT Strategies, Inc. (DRT) celebrates diversity and is proud to provide Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetics, disability, or protected veteran status. In addition to federal law requirements, DRT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
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