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    Customer Care Call Center - Milwaukee, United States - Global Channel Management

    Global Channel Management
    Global Channel Management Milwaukee, United States

    2 weeks ago

    Default job background
    Description
    Customer Care Call Center needs 1 year in telephone customer service or related experience

    Customer Care Call Center requires:
    Five days a week Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM - 5:00 PM. Overtime may be required.

    High School diploma or GED


    • A minimum of 1 year in telephone customer service or related experience
    • Excellent communication skills
    • Knowledge of the use of PCs and related software
    • Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio

    Customer Care Call Center duties:
    Responds to telephone inquiries and complaints using standard scripts and procedures

    Answers questions regarding child support payments posting, payments disbursement, and account histories.

    Defines or resolves inquiries received either through written or telephone correspondence.

    Gathers information, researches/resolves inquiries and logs customer calls

    Communicates appropriate options for resolution in a timely manner

    Informs customers about services available and assesses customer needs

    Maintains updated records and logs
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