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    Customer Care Call Center - Milwaukee, United States - Global Channel Management

    Global Channel Management
    Global Channel Management Milwaukee, United States

    3 weeks ago

    Default job background
    Description

    About the job Customer Care Call Center

    Customer Care Call Center needs 1 year in telephone customer service or related experience

    Customer Care Call Center requires:

    • Ø Five days a week Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM 5:00 PM. Overtime may be required.
    • Ø High School diploma or GED
      A minimum of 1 year in telephone customer service or related experience
      Excellent communication skills
      Knowledge of the use of PCs and related software
      Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio
    Customer Care Call Center duties:
    • Responds to telephone inquiries and complaints using standard scripts and procedures
    • Answers questions regarding child support payments posting, payments disbursement, and account histories.
    • Defines or resolves inquiries received either through written or telephone correspondence.
    • Gathers information, researches/resolves inquiries and logs customer calls
    • Communicates appropriate options for resolution in a timely manner
    • Informs customers about services available and assesses customer needs
    • Maintains updated records and logs
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