Sales Engineer - Santa Ana, United States - Identiv

Description

Job Description

Identiv stands as a global leader in digital security and identification within the Internet of Things (IoT) realm. Our comprehensive platform encompasses radio frequency identification (RFID) and near-field communication (NFC) technology, robust cybersecurity, and a full spectrum of physical access, video, and audio security solutions. Our mission encompasses ensuring seamless access and universal operations, safeguarding identities from malicious threats, protecting intellectual property, and driving innovation in the IoT landscape.

Identiv is globally trusted by a select group of partners and forward-thinking customers spanning diverse vertical markets. From airports to seaports, critical infrastructure to government agencies, hospitals to schools, and startups to corporations, we provide security for the people and places that underpin our daily lives. With a strong international presence, we are at the forefront of technological advancement, shaping the future with cutting-edge innovation. Identiv's mission is to digitally secure the physical world.

At Identiv, every individual and every action holds significance. We firmly believe that the key to our success lies in having the best individuals occupying exciting, aligned, relevant, and empowered roles with clear missions, goals, and measurable outcomes.

Our core values revolve around unwavering commitment to our promises, continual support, and respect for our team members in every aspect, a genuine customer-centric approach that goes beyond mere words to embody a deep passion and sense of duty, a relentless pursuit of superior, more efficient solutions that not only benefit our customers but also empower us to surpass our commitments and fulfill our mission. Above all, we emphasize the importance of smiling, finding joy, and being proud of the hard work that goes into our end results

Community: Collaborating with exceptional individuals significantly contributes to our workplace satisfaction. We recognize that our value is intricately tied to the vibrant community of people we engage with. We seek out individuals who are deeply passionate about their work, relish the art of problem-solving, delight in discovering solutions, and take joy in the process.

Innovation: We are forward-thinking tech enthusiasts working on the present while envisioning the future. Our cadre of visionaries brings creative insights to address current challenges, nurturing ideas, identifying opportunities for enhancement, fostering transparent communication, and serving as a source of inspiration to both our team members and business associates.

Accountability: With over four decades of industry-leading expertise in security, digital identity, and the Internet of Things, our team embodies the highest standards of integrity and professionalism. Our members are characterized by their unwavering honesty, reliability, loyalty, inclusivity, and respect for others. We take full responsibility for our actions, regardless of the outcome, and view every experience as an opportunity for learning and growth.

Impact: Catalyzing Positive Transformation. Our employees contribute to shaping a brighter future through their involvement in pioneering technology. Simultaneously, they play a pivotal role in cultivating an improved workplace by offering feedback to our leadership, knowing that their voices are genuinely valued and respected.

Authenticity: We demystify intricate technology, ensuring accessibility for individuals spanning the spectrum from experts to novices. Our workforce experiences a nurturing environment where they can authentically be themselves, enjoying a sense of safety, security, and comfort. Each team member is respected and cherished for their unique identity, with the assurance that their thoughts and viewpoints are not only acknowledged but also hold significant weight within the team.

Talent: We recruit industry-leading professionals known for their exceptional skills. We foster continuous growth by offering training opportunities, enabling our employees to excel. Our team members have the privilege of applying their innate talents and honed expertise in their roles, deriving genuine satisfaction from their work, finding it intellectually engaging, and aspiring to advance in their careers.

Fun: Embracing enjoyment and laughter is a key ingredient in our work culture. We understand that our workplace is enriched when we infuse it with fun. We actively seek team members who find joy in their tasks, share a zest for problem-solving, and take delight in the journey while achieving solutions.

The Sales Engineer reports to the Sales Engineering Manager and is a key player in guiding resellers through remote and on-site deployment and troubleshooting processes. This role involves collaborating with resellers on controller configurations, card reader setups, and troubleshooting. The Sales Engineer also partners with the Professional Services team, offers post-sale technical support, acts as a liaison to field installation teams, conducts hardware training sessions, and aids during site visits. Responsibilities include maintaining training environments, working with the Quality Assurance team on testing, and showcasing expertise in virtualization technologies.

Responsibilities and Duties

• Provide expert advice to resellers on deploying and troubleshooting installations, both remotely and on-site, encompassing controller configurations, card reader setups, input/output configurations, and credential support.
• Collaborate with Professional Services (IGS) for deployments and troubleshooting activities, ensuring seamless integration of products.
• Offer post-sale tier 1 and some tier 2 technical support, addressing customer queries and issues promptly and effectively.
• Act as a liaison between field installation teams and resellers, capturing valuable information regarding needs, challenges, and brand reputation.
• Conduct one or two-day refresher hardware training sessions for field installation teams to enhance their skills and knowledge.
• Assist sales managers, account managers, and sales engineers during site visits by identifying customer needs or gaps, contributing to business growth opportunities.
• Manage and maintain the training and lab environments at the Arlington, VA Identiv office.
• Work closely with the QA team to facilitate testing procedures and ensure product quality.
• Utilize experience with virtualization technology, including VM Ware or Microsoft Virtual Server, as a valuable asset in day-to-day tasks.
• Demonstrate superior problem-solving and troubleshooting skills, addressing technical challenges with efficiency and accuracy.
• Provide exceptional customer service, demonstrating excellent communication and technical writing skills.
• Collaborate effectively with internal departments, working both independently and as part of a team.
• Offer service and customer support during field visits or engagements, ensuring customer satisfaction.
• Manage on-site installations, troubleshooting, maintenance, and task support to meet customer requirements.
• Diagnose errors or technical problems, determining and implementing proper solutions.

Style / Cultural Mindset:

• Commit to understanding and delivering results.
• Make decisions based on data and analytics.
• Take decisive action, including learning from productive failures.
• Trust and respect the roles and responsibilities of the team.
• Foster open and transparent communication within the organization.

Requirements

• Minimum of 2 years of specific expertise in Hirsch systems.
• Minimum of 5 years of extensive field experience in a software or technology environment, specializing in applications engineering, systems analysis, or database administration.
• Demonstrate a minimum of 2 years of hands-on experience with Physical Access Control, Video, and Intrusion Detection Systems, along with related hardware/devices.
• Showcase applied experience in collaborating with Local, State, and Federal Government agencies, providing solutions and expertise in policies and processes related to physical access control systems.
• Possess a comprehensive working knowledge of Windows Server versions 2008, 2012, 2016, and 2019, as well as Windows 7 and Windows 10.
• Demonstrate the ability to effectively balance and prioritize multiple, competing priorities, meticulously tracking documentation and deliverables in an organized manner.
• Display a proven aptitude for delivering exceptional customer service, particularly in politically charged environments.
• Exhibit excellent communication skills, with a proactive approach to following up on items to ensure prompt resolution and closure of problems.
• Demonstrate the ability to effectively convey complex concepts to diverse audiences, including both technical and non-technical personnel.
• Proficient experience with Microsoft SQL Server or equivalent relational database systems, considered a valuable asset.
• Additional expertise in PKI and Smartcard technologies is advantageous.
• Knowledge and experience in the Federal/Government or Department of Defense (DoD) security industry are considered strong assets.

Characteristics Desired

• Intellectually sharp and highly motivated, with a relentless drive for success.
• Brimming with high energy and contagious enthusiasm.
• A hands-on approach, finding satisfaction in rolling up sleeves and "getting it done," whether independently or in collaboration with others.
• Possesses outstanding character and a magnetic personality.
• A dedicated team player who is genuinely invested in the success of others, fostering a true enjoyment of collaborative work.
• Strikes a balance between working smart and working hard. We all commit to doing whatever it takes to achieve our goals and mission, without engaging in unnecessary tasks, mere "face time," or prioritizing form over substance.

Benefits

At Identiv, we prioritize pay fairness. Your base salary plays a vital role in our comprehensive compensation structure, and it is established within a specific range. This structure allows for advancement as you gain experience and evolve in your role. Your salary and compensation will be determined based on various factors, including your geographical location, skill set, educational background, and work experience.

In the spirit of openness regarding compensation, the On Target Earnings range for this position is $100,000 to $145,000.

The total compensation package includes:

• Competitive Base Pay
• Fidelity 401(k) + Company Match
• 11 Company Paid Holidays
• 6 Days of Sick Pay
• Generous Paid Time Off
• Medical, Dental, & Vision Insurance
• FSA/HSA
• Fun Employee and Family Events
• Employee Wellness Program
• Supplemental Life Insurance, AD&D Insurance, and Dependent Care plans
• A range of discounted products and free services

Identiv encourages candidates who believe they might be overqualified or outside the expected range to apply, as some positions allow room for up-leveling for an extraordinary candidate.

We prioritize hiring the most qualified individuals, and in keeping with our commitment to both our employees and customers, employment offers are subject to the outcome of a confidential pre-employment background check.

Equal Opportunity Employer

Identiv is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We value diversity and inclusivity and believe that a diverse workforce enriches our company culture and enhances our ability to serve our customers and clients effectively. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the positions available. We strive to create a work environment that promotes fairness, respect, and equal opportunities for all employees. Identiv does not tolerate any form of discrimination or harassment and is committed to maintaining a workplace free from such behavior. If you require any reasonable accommodation, please inform our HR department, and we will make every effort to accommodate your needs. As an equal opportunity employer, we are dedicated to the principles of affirmative action and take proactive measures to ensure equal opportunity in employment. We are proud of our diverse workforce and remain committed to fostering an inclusive environment that celebrates the unique perspectives and talents of everyone.