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    Customer Service Representative - Madison, United States - Horace Mann

    Horace Mann
    Horace Mann Madison, United States

    1 week ago

    Default job background
    Description

    **Customer Service Representative**

    **We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future.** Madison, WI

    **Horace Mann**

    **

    We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

    ** keywords: position summary,process,administration,customer care,claims,communication,research,performance,insurance,skills,education,technology

    Group Benefits

    **Overview**: Respond to telephone inquiries from a variety of sources including individuals for whom we are administering disability or life coverage. Answer questions regarding insurance coverage and document the call summary. Research and provide proper documentation as requested by the policyholder. Some administrative tasks as assigned. Requires excellent phone and analytical problem-solving skills. Project a professional company image through phone interaction. Entity of type with id: 7159 **Responsibilities**:
    • Answer and field incoming calls to determine claimant needs.
    • Service claimant requests when possible and provide callers with accurate and complete information.
    • Direct calls to appropriate source when necessary.
    • Research and provide terminated policyholder with required documentation.
    • Respond to Customer inquiries from MNL website
    • Document Calls in claims administrative system.
    • Process daily checks for claims department
    • Communicate effectively both verbally and in writing related to policy/claims.
    • Responsible for printing communications for telecommuting claims specialists
    • Administrative tasks as assigned
    • Demonstrate responsive, knowledgeable and courteous service in all customer interactions with both internal and external customers.

    Regular and reliable attendance is required.

    Entity of type with id: 2464 Entity of type with id: 237 Entity of type with id: 69 Entity of type with id: 28 Entity of type with id: 33 Entity of type with id: 419 **Requirements**:

    Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

    Education and/or Experience: Associate Degree preferred, High School Degree or comparable education required with at least two years of office-related work experience. Previous life and/or disability insurance experience preferred.

    Skills and/or Abilities: Candidate must possess excellent verbal and written communication skills. Must be able to convey routine and complex information to customers in a clear, concise and persuasive manner. Ability to exercise superior judgment with regard to confidential information.

    Computer Skills: Working knowledge of Microsoft Word, Excel and Outlook.

    Entity of type with id: 362 Entity of type with id: 224 Entity of type with id: 1143 Entity of type with id: 163 Entity of type with id: 485 Level: **Group Benefits** Job Family: **Supplemental & Group Benefits Division** Location: **Madison, WI** Compensation: **Were motivated by the fact that educators take care of our childrens future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.**

    For more information:

    website:

    Legal Disclaimer: EOE/Minorities/Females/Veterans/Disabled/Age.

    **Responsibilities**

    48_Individual Contributor Created with Sketch. Process

    Process daily checks for claims department. 48_Document Created with Sketch. Administration

    Administrative tasks as assigned. Document Calls in claims administrative system. 48_ Customer Care Created with Sketch. Customer Care

    Answer and field incoming calls to determine claimant needs. 48_Claims Created with Sketch. Claims

    Responsible for printing communications for telecommuting claims specialists. 48_Communication Created with Sketch. Communication

    Communicate effectively both verbally and in writing related to policy/claims. 48_Research Created with Sketch. Research

    Research and provide terminated policyholder with required documentation. **Requirements**

    48_Performance Created with Sketch. Performance

    Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be ... 48_Insurance Created with Sketch. Insurance

    Previous life and/or disability insurance experience preferred. 48_Knowledge Created with Sketch. Skills

    Skills and/or Abilities: Candidate must possess excellent verbal and written communication skills. 48_Degree Created with Sketch. Education

    Education and/or Experience: Associate Degree preferred, High School Degree or comparable education required with at least two years of office-related work experience. 48_Technology Created with Sketch. Technology

    Computer Skills: Working knowledge of Microsoft Word, Excel and Outlook. **Were motivated by the fact that educators take care of our childrens future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.**

    For more information:

    website:

    Legal Disclaimer: EOE/Minorities/Females/Veterans/Disabled/Age.

    **Customer Service Representative**

    **Were motivated by the fact that educators take care of our childrens future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future.**

    Location: **Madison, WI** Level: **Group Benefits** Compensation: Job Family: **Supplemental & Group Benefits Division** **Overview**

    Respond to telephone inquiries from a variety of sources including individuals for whom we are administering disab
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