Customer Service Representative - Madison, United States - Auxiant

Auxiant
Auxiant
Verified Company
Madison, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Be part of a growing and prospering company as a Customer Service Representive for our Madison, WI office.

Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI.

Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.


Job Summary:


  • Handle incoming and outgoing phone calls from providers and members.
  • Handle incoming live chats via the website from providers and members.

Essential Functions:


  • Assist with enrollee phone and live chat questions regarding claim status and benefits

Nonessential Functions:


  • Other duties as assigned or appropriate

Education/Qualifications:


  • Excellent phone skills/etiquette
  • Qiclink experience
  • Previous call center experience preferred
  • Excellent verbal and written communication skills
  • Proven experience in a professional office environment
  • Proven customer service experience required
  • Medical insurance background preferred
  • High school diploma or equivalent and 12 years related experience.
*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more


Pay:
From $1.00 per hour


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location:
In person
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