Customer Service Representative - Madison, United States - STEM

STEM
STEM
Verified Company
Madison, United States

2 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Position:
Customer Service Representative II


Location:
Madison, WI 53711


Duration:12 Months
Job Type:


Contract
Work Type:
Remote (Should be local)


Shift:
Monday to Friday - 11:30 AM to 08:00 PM


What will you do?

  • Answer Inbound calls per day
  • Adherence to all CWI, SOP, and Federal regulations as well as all policy and procedure
  • Make Outbound calls per day
  • Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
  • Accurately identify and escalate AE/PQC to the client within 1 business day
  • Field caller complaints and escalate via the request for supervisor process
  • Daily spreadsheet completion & submissions (AV, Touchstone & FEDEX)
  • Attendance and onphone percentages (90% or better)

Education & Experience

  • High School graduate (some college preferred)
  • 35 years of customer service experience within an inbound call center environment
  • Aboveaverage computer skills
  • Exceptional written and verbal communications

Job Type:
Contract


Pay:
$ $18.00 per hour


Benefits:


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Morning shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson

Ability to Commute:

  • Madison, WI required)

Ability to Relocate:

  • Madison, WI 53711: Relocate before starting work (preferred)

Work Location:
In person
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