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    Medical Center Manager - York, PA, United States - Concentra

    Concentra
    Concentra York, PA, United States

    2 weeks ago

    Concentra background
    Full time
    Description

    At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients.

    Our mission is to improve the health of America's workforce, one patient at a time.

    The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers.

    The COD leads and manages all center support staff and oversees the daily operations of the medical facility.

    The COD is also responsible for coordinating center activities, general facility management, overseeing patient flow throughout the center, and supporting the medical and therapy providers in the delivery of patient care.

    Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out and patient care.
    Spends 80% of their time performing patient facilitation, ensuring every patient and client is provided with exceptional experience, leads by example, and holds staff accountable to service delivery standards
    Support day-to-day execution of the medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure
    Work with clinicians to support staff competency regarding all patient care needs
    Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, continuous improvement, reward and recognition, and patient safety
    Manage key operations metrics and holds staff accountable on Turn Around Time (TAT), Net
    Patient Experience Rating (NPER), Pearl C4 and other metrics as determined by senior leadership
    Work with leadership to identify gaps and implement process improvement to ensure optimal patient care
    Ensure compliance with state regulations, reporting and facility/equipment meets the standards for optimal patient care
    Coordinate scheduling (including patients, clinicians, and staff) with clinical leadership to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience

    Coordinate and prepare material for Center Leadership Team (CLT) meetings with the goal of improving quality, patient safety, and outlier management.

    Work with Director of Operations (DO), Associate Director of Operation (ADO), and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
    Develop colleague success through all aspects of the talent life cycle for center staff including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning
    Accountable for center financial drivers (NPER, TAT, Total Visits, Net Revenue) and review of key indicator reports in order achieve annual business plan
    Bachelor's degree preferred
    In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa
    Customarily has at least three or more years of work leadership or operations management experience
    Prior healthcare experience and/or customer service-related experience preferred
    Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
    The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
    Excellent telephone and personal etiquette
    Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
    Performance assessment skills
    Proficient in computer applications such as Word and Excel
    Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision

    Additional Data:

    401(k) Retirement Plan with Employer Match
    Medical, Vision, Prescription, Telehealth, & Dental Plans
    Life & Disability Insurance
    Tuition Reimbursement
    Dependent Care Spending Account
    This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

    Concentra is an Equal Opportunity Employer, including disability/veterans
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