Manager, Innovation Center - New York, United States - Salesforce

Salesforce

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Category

Sales

Job Details

About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.

Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Department Description:

Leaders from the world's m ost respected brands trust Salesforce to solve today's digital imperative and uncover tomorrow's potential.

The Salesforce Innovation Center (SIC) brings our top executives and experts together with C-suite customers to partner on the path ahead.

We design strategic, customer-centric discussions that reimagine what's possible, drive change, and enable companies to work smarter, collaborate better, and build deeper relationships.

Role Description:

The role of the Strategist is focused on delivering VP+ level customer engagements across all industries for our SIC in Chicago.

The strategist will serve as a consultant & coach, ensuring we have the right strategy, approach, and best practices to deliver impactful conversations and elevated experiences.

A strategist will decipher customer objectives and account team goals to deliver a personalized and relevant engagement.

Leading up to each engagement, the strategist will coach and partner with the account team in effectively prepping discussion leaders and formulating a plan for a seamless day-of experience.

This position requires strong analytical, organizational, and project management skills and the ability to communicate and foster relationships with Executive Leadership, Sales Leadership, and other key stakeholders to ensure the success of engagements in a dynamic & fast-paced environment.

Responsibilities:

Architect the endtoend customer engagement, including curating strategic discussions, positioning appropriate solutions, and determining the optimum flow of the day
Partner with the account teams to diagnose the customer's challenges, and use business/Salesforce knowledge to produce an experience that can address them
Serve as the main point of contact for account teams and facilitate conversations to build shared understanding throughout the engagement lifecycle
Identify & secure Salesforce executives that will deliver the most engaging conversation. Lead prep efforts that guarantee their discussion is personalized and relevant to the customer audience.
Be an expert on the Salesforce strategy, narrative, and ecosystem understand all compelling content and discussion leaders.
Work in collaboration with the broader SIC team to ensure a seamless experience across various stakeholders: account team, discussion leader, executive leadership and customer.
Proactively manage and maintain tools and resources to support efficient processes

Job Requirements**:

58 ye ars of relevant professional experience
Commitment to customer experience and a s trong track record of delivering internal and external customer success
Strategic mindset and highly consultative approach to partnering with stakeholders
Strong business acumen with the ability to navigate through ambiguity to identify key objectives in order to craft a strategic customer engagement
Exemplary verbal, presentation, and written communication skills, plus strong facilitation skills with an ability to balance conversation with diverse groups and potentially competing priorities
Highly organized, adaptable, and detailoriented Ability to be onsite at the New York SIC up to 45 days a week

Preferred Skills

Experience with Salesforce products and/or other SaaS and B2B technology platforms
Proven experience designing and delivering executive engagements
Familiarity with Salesforce corporate strategy and business development lifecycle

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For New York-based roles, the base salary hiring range for this position is $132,800 to $182,600.