Service Management Coordinator-msh-selikoff Centers - New York, United States - Mount Sinai

Mount Sinai
Mount Sinai
Verified Company
New York, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description

Description

The Services Management Coordinator plays a crucial role in the delivery of healthcare services for patients within the assigned area.

The Services Management Coordinator serve as liaison for patient care activities in specific program and ensures coordination of care around the course of the patient visit as well as subsequent patient interactions between visits.

The Services Management Coordinator is responsible for multiple components of care coordination within the program(s).

Specifically, Services Management Coordinators are responsible for providing administrative assistance to our providers, nurses, medical directors, medical review and case management team.


Responsibilities

  • Plays a lead role in the navigation of care and ensures that patients understand their overall program benefits as well as what they can expect the program to provide.

This may include but is not limited to:
liaison with Physicians, Patients education


  • Sets goals with patient and care team to coordinate care, documents goal in program dashboard/calendar tool. Follow ups to be tracked include visit status reminders, scheduled follow up and specialty appointments, authorization submitted for review.
  • Ensures that all orders placed by the providers (internal and external) are authorized after confirming the service falls under the patients covered services.
  • Services as the primary point of contact to education patients pharmacy benefits, and assist with obtaining prior authorizations when applicable

This may include:
Submitting refill request/confirm patients preferred pharmacies; verify coverage.


  • Organizes correspondence and future program plans for the patient based on program interactions in the electronic medical record as well as in the program benefits systems. This involves ensuring that a plan is made with next steps in the process.
  • Offers extensive patient navigation between program visits and other encounters. This includes detailed discussion with the patient to review next steps and resources, facilitation of patient concerns review, questions or concerns related to coverage.
  • Educates and communicates closely with the patients to ensure they have a full understanding of the benefits offered by the program. Patient education provided on all relevant program benefits.
  • Provides recommendations for process improvement and services improvement aimed at improving patient experience, and participates in ongoing pilot programs to improve patient engagement.
  • Additional duties as assigned

Qualifications
3 years' experience in healthcare/customer service or relevant experience.

Employer Description

Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care.

When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together.

We invite you to participate actively as a part of the Mount Sinai Health System team by:


  • Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
  • Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing sidebyside in support of colleagues who experience discrimination.
  • Inspiring and fostering an environment of antiracist behaviors among and between departments and coworkers.


We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to professional advance.

We share the belief that all employees, regardless of job title or expertise contribute to the patient experience and quality of patient care.

Explore more about this opportunity and how you can help us write a new chapter in our history


"About the Mount Sinai Health System:
The Mount Sinai Health System is an equal opportunity employer.

We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.

We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve.

Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.

"


EOE Minorities/Women/Disabled/Veterans

Compensation


The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements.

The salary ra
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