- Answer how-to questions and customer care requests related to Acronis Cyber Platform
- Work on resolving various technical incidents for the MSPs involving Acronis products.
- Perform technical analysis of a technical issue and define an action plan for fixing it.
- Be responsible for building and maintaining strong relationships with partners.
- Maintain deep knowledge of Company operations to support partners' requests effectively.
- Interact with various departments (Experts, Partner Success, Analysts) to analyze and resolve problems.
- Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others
- Fluent English (both verbal and written) required
- Fluent Spanish is a strong advantage
- 1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)
- Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues
- Hands-on experience administering Windows Server (know how to gather and analyze various Windows logs and dumps)
- Knowledge of Linux/UNIX basics, CLI - as a strong plus
- Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters) - as a strong plus
- Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers) - as a strong plus
- Passion for troubleshooting, ability to come up with efficient solutions for complex cross-platform issues.
-
Technical Support Specialist
2 weeks ago
Perrigo Georgia, United StatesPerrigo Company is dedicated to making lives better by bringing Quality, Affordable Self-care products that consumers trust everywhere they are sold. Help us do it. · **Description Overview**: · Perform technology transfer activities for new and/or revised products and processes ...
-
Tech Support Specialist
1 week ago
Fiserv, Inc. Alpharetta, United States**Calling all innovators - find your future at Fiserv.** · We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of ...
-
Recovery Support Specialist-casual
3 weeks ago
Northwestern Medicine DeKalb, United States**Benefits** · - $10,000 Tuition Reimbursement per year ($5,700 part-time) · - $6,000 Student Loan Repayment ($3,000 part-time) · - $1,000 Professional Development per year ($500 part-time) · - $250 Wellbeing Fund per year($125 for part-time) · - Annual Employee Merit Increase an ...
-
Recovery Support Specialist-casual
1 week ago
Northwestern Medicine DeKalb, United States**Benefits** · - $10,000 Tuition Reimbursement per year ($5,700 part-time) · - $6,000 Student Loan Repayment ($3,000 part-time) · - $1,000 Professional Development per year ($500 part-time) · - $250 Wellbeing Fund per year($125 for part-time) · - Annual Employee Merit Increase an ...
-
Youth Support Specialist
1 week ago
AUNT MARTHAS HEALTH AND WELLNESS INC Park Forest, United StatesAunt Martha's Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do what ...
-
Support Specialist
3 weeks ago
Kids Connected Atlanta, United States**Support Specialist** · **Job Location:** Atlanta, GA **Description** · Kids Connected is an up-and-coming online marketplace for live classes and activities headquartered in Atlanta, Georgia. We provide an online platform where parents can enroll their kids in very affordable ...
-
IT Support Specialist
2 weeks ago
Culturetech Solutions Atlanta, United StatesJob Description · Job Description · Culturetech Solutions · is a people-oriented boutique services company. Long term relationships, consistent performance and sound management practices make us a favorite "go-to" company with our valued clients. We are veteran tech savvy indi ...
-
Support Specialist
3 weeks ago
Saicon Consultants Atlanta, United States**Support Specialist** · Location: Atlanta, GA · Posted On: 11/16/2021 · Requirement Code: 52344 · **Requirement Detail** · **Required :** · Previous fingerprint processing experience preferred Intermediate Microsoft Office skills · The CHRC Support Specialist will be requ ...
-
IT Support Specialist
4 weeks ago
Keen Logic Atlanta, United StatesKeenLogic is seeking to hire a Journeyman Document Specialist for the Center of Disease Control. The ideal candidate will have 2-3 years of experience with IT Support and be responsible for installing Windows image on all machines, unboxing/boxing equipment, inventory of equipmen ...
-
IT Support Specialist
2 weeks ago
JobsRUs Atlanta, United StatesJob Description · Job Description · Position: IT Support Specialist · Pay: $25-$33/hour · Location: Los Angeles, CA (Hybrid/Remote) · Schedule: Monday-Friday, 8:00 AM - 5:00 PM with flexibility · Job Description: · We are seeking a skilled IT Support Specialist to assist with ...
-
IT Support Specialist
3 weeks ago
Tradeshift Atlanta, United States**IT Support Specialist** · Atlanta, GA, USA · Employees can work remotely · Full-time · Department: IT · **Company Description** · **About Tradeshift** · Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting comp ...
-
IT Support Specialist
3 weeks ago
Keen Logic Atlanta, United StatesKeenLogic is seeking to hire a · Journeyman Document Specialist · for the Center of Disease Control. The ideal candidate will have 2-3 years of experience with IT Support and be responsible for · installing Windows image on all machines, unboxing/boxing equipment, inventory of ...
-
IT Support Specialist
3 weeks ago
Keen Logic Atlanta, United StatesKeenLogic is seeking to hire a Journeyman Document Specialist for the Center of Disease Control. The ideal candidate will have 2-3 years of experience with IT Support and be responsible for installing Windows image on all machines, unboxing/boxing equipment, inventory of equipmen ...
-
IT Support Specialist
1 week ago
JobsRUs Atlanta, United StatesPosition: IT Support Specialist · Pay: $25-$33/hour · Location: Los Angeles, CA (Hybrid/Remote) · Schedule: Monday-Friday, 8:00 AM - 5:00 PM with flexibility · Job Description: · We are seeking a skilled IT Support Specialist to assist with daily operations within our IT departme ...
-
IT Support Specialist
1 week ago
SmartCommerce Atlanta, United StatesJob Title: IT Support Specialist. · Department: APP-IT. · Reports to: VP, Corporate Compliance & Security?. · Experience Required: At least 2 years working in a similar support role. · Salary Range: $48,000 - $53,000 · Supervisory/Training Responsibilities: This role does no ...
-
IT Support Specialist
2 weeks ago
Culturetech Solutions Atlanta, United StatesJob Description · Job DescriptionCulturetech Solutions is a people-oriented boutique services company. Long term relationships, consistent performance and sound management practices make us a favorite "go-to" company with our valued clients. We are veteran tech savvy individuals ...
-
IT Support Specialist
1 week ago
SmartCommerce Atlanta, United StatesJob Description · Job DescriptionJob Title: IT Support Specialist. · Department: APP-IT. · Reports to: VP, Corporate Compliance & Security?. · Experience Required: At least 2 years working in a similar support role. · Salary Range: $48,000 - $53,000 · Supervisory/Training Respon ...
-
IT Support Specialist
5 days ago
Crimson Enterprises Riverdale, United StatesOur employees - motivated individuals who fit in with us. Because we give them space to use their individual strengths and take on responsibility. Join our team, grow beyond yourself and shape the future of Continentale, EUROPA and Mannheimer together - three strong brands, one n ...
-
IT Support Specialist
3 weeks ago
UserTesting Atlanta, United StatesDiscover insights Uncover insights about any experience · **Drive results** · Excellence from each of us is required for our shared success. Were focused on results and work with a sense of ownership and urgency. · **Health and wellness** · We focus on total wellness. We offe ...
-
Operations Support Specialist
3 weeks ago
State of Delaware Smyrna, United States**Introduction**: · **Make a Difference with DHSS** · Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. W ...
Cloud Software Support Specialist - Atlanta, United States - Acronis
Description
Acronis is a world leader in cyber protection-empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future
As a Cloud Software Support Specialist you will be responsible for supporting MSPs, partners and customers of Acronis, and resolving Acronis Cyber Platform technical incidents with the help of available resources (Knowledge base, public and internal documentation), your own expertise and cooperation with colleagues within Support organization. You will craft solutions and deliver initial product setup, perform initial issue troubleshooting, escalate issues to the next Support level, communicate with MSPs to their complete satisfaction.
Every member of our "A-Team" has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment-all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-KP1