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    Member Service Representative - Jacksonville, United States - TEKsystems

    TEKsystems
    TEKsystems Jacksonville, United States

    1 week ago

    Default job background
    Description
    TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in Jacksonville, FL to start on June 3rd

    ALL CANDIDATES MUST BE LOCATED WITHIN A 60 MILE RADIUS OF JACKSONVILLE, FL

    Position:
    Member Service Representative (working in the Account Services department)

    Job Description

    To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation

    Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service

    Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts

    Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction

    Handle a call volume of calls daily

    Qualifications

    High School Diploma/ GED required

    1-2 years of recent customer service experience working directly with customers (call center, collections, banking)

    Ability to work in a fast-pace high-volume call center environment

    Willingness to help others and ability to navigate difficult conversations

    Professional written and verbal communication skills

    Strong computer knowledge and data entry/typing skills

    Schedule:
    Full-time, 40 hours per week, Monday-Saturday - Shift times range between the hours of 11:00AM - 10:00PM

    Monday-Saturday (All Saturday's required. will have 1 rotating off day during the week) **MUST have a 6 day availability to work

    Must have a 9.5 hour window of flexibility to be able to work. Schedules are provided two weeks in advance.

    Training will be a mix of in-person AND virtual training Monday-Friday 8AM-4:30PM EST

    (Training Site Location:

    St Johns Industrial Parkway, Jacksonville, FL)

    Location:
    Remote (MUST BE LOCATED WITHIN A 60 MILE RADIUS OF JACKSONVILLE, FL AREA)

    If you are interested and qualify, please apply with your updated resume


    About TEKsystems:
    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

    We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

    As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

    That's the power of true partnership. TEKsystems is an Allegis Group company.


    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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