Major Supplier Operations Support Specialist - Somerville, United States - Mass General Brigham

Mass General Brigham Somerville, United States

4 days ago

Description

Role Overview:

Mass General Brigham Supply Chain, a department within Mass General Brigham Finance, is committed to managing a progressive supply chain continuum. Driven by accountability, ethics, and fiduciary responsibility, we support the Mass General Brigham mission through operational Excellence.

Supporting a $3.5 billion Supply Chain, the incumbent will be the first point of contact to customers regarding the Procure to Pay process for 14 Institutions, including Massachusetts General Hospital and Brigham and Women's.

Principal Duties and Responsibilities:

Maintain with the highest vitality, that no stoppage of service is experienced.
Handle an especially large volume of work, primarily through email communication with major account vendors.
Maintain and compile invoicing and purchasing data provided by vendors in a concise manner.
Analyze invoicing data and provide pertinent payment and issue resolution information to vendors in a concise and accurate manner to ensure a timely resolution of a variety of issues. Advanced computational analysis through a sophisticated knowledge of Microsoft Excel and PeopleSoft.
In the event of a pricing mismatch between the Purchase order price, and invoice price of billed items, the Major Accounts Specialist will lead the resolution team in analyzing item pricing contract information prior to invoice payment to ensure correct price is being paid. In the event that incorrect pricing is represented, the Major Accounts Specialist will take the vital steps to connect with the Contract Management Group and MGB Supply Chain Item Updates to ensure that the correct price is reflected in the system to prevent future short payments in error.
Review and analyze contract pricing information for invoices that have been paid below the listed price per active contract pricing in the requisition system to settle validity of short payment and repay appropriate balances were vital.
Communicate directly with Corporate Managers of several corporate departments as well as the Corporate Director.
Continuously strive to provide problem resolution and connect with major account vendors within a timeline to create a positive status of vendor accounts.
Perform sophisticated payment status analysis for Operations Support Specialists.
Counsel the Operations Support Specialists and offer guidance in the resolution of sophisticated issues should the Team Lead and Corporate Manager be unavailable.
When needed, assist in the performance of all duties and responsibilities outlined in the description of the Operations Support Specialists position, should the specialists be unavailable.
Complete sophisticated Data Analysis as the need arises for vendor data and as requested by department and other Management.
Additional duties as assigned by department management.
Is a model of Service Excellence to demonstrate appropriate and professional behavior. Ensures proper communication and collaboration within the department, across the company network, and with external customers, in keeping with the Finance Service Excellence Guiding Principles.
Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Other duties as assigned.

Qualifications

Qualifications:

Bachelor's degree or equivalent work experience and training required.

Skills/Abilities/Competencies:

Must be able to present clear, concise oral and written reports to upper management.
Incumbent must possess a solid understanding of Mass General Brigham and Supply Chain Logistics.
Requires extensive experience and knowledge in a strong customer support environment.
Knowledge of computers and computerized operations is crucial.
Sophisticated Knowledge of Microsoft Excel is required.
Must have shown experience in effectively handling a large workload.
Sophisticated analytical skills are required.
Organization skills are critical.

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Community Support Specialist

1 week ago

Somerville Cambridge Elder Services Somerville, United States

**Job Title: Community Support Specialist - Spanish Fluency Preferred** · **Reports To: Community Support Services Manager** · **Department: Community Support Services** · **FLSA Status: ☐ Exempt or ☒ Non-Exempt** · **☐Union or ☒Non-Union** · **Position Summary**: · The Community ...
Business Support Specialist

2 days ago

RIT Solutions Inc Boston, United States

**Role: IT Business Support Specialist** · **Location: Boston, MA** · **Type: Fulltime** · **Salary Range is $60000 to benefits** · **Primary Purpose of Position** · Serve as the primary administrative support lead for a dynamic and collaborative IT team. **Directly manage the bu ...
Operations Support Specialist

5 days ago

Off of the State Comptrollers Boston, United States

**About the Office of the Comptroller** · The Office of the Comptroller ensures that the more than $50 billion in annual transactions authorized by the general appropriations act and supplemental appropriations are executed in accordance with all statutory requirements and record ...
Residential Support Specialist

4 days ago

NORTH SUFFOLK COMMUNITY SERVICES INC Boston, United States

As a Residential Support Counselor, you will provide direct care to individuals living in a residential setting. The RSS will help individuals with daily living skills, transportation, skill-building, money management, medication administration, risk mitigation and other areas ba ...
Client Support Specialist

1 week ago

Veson Nautical Boston, United States

**Qualifications** · - 0-3 years software support or maritime industry experience · - Proven ability to proactively address customer concerns and exceed expectations · - Demonstrated planning and organizing skills · - Analytical thinking and attention to details · - Passion for r ...
Technical Support Specialist

1 week ago

Spark Shipping Boston, United States

Here at Spark Shipping we're looking for a Customer Support Representative to join our fully remote team. We are looking for team members who are comfortable with and motivated by the opportunity to work remotely. · This role is highly technical. We focus on educating and helping ...
Office Support Specialist I

4 days ago

Mass Rehabilitation Commission Boston, United States

**The Massachusetts Rehabilitation Commission (MRC) is a learning and participatory performance culture with an emphasis on high performance teams, individual performance/contribution/impact, and engaging in activities to promote and support a program/division/agency (e.g., commi ...
Computer Support Specialist, Bumc Information

1 week ago

Boston University Boston, United States

The Boston University Medical Campus Information Technology (BUMC IT) Client Services department is seeking a self-motivated, critical-thinking, and hardworking technology professional to fill the role of Computer Support Specialist. BUMC IT Client Services supports the computing ...
Sales Support Specialist, Securities Services

2 days ago

Citi Boston, United States

**About the Sales Enablement Team** · The sales enablement team works closely with the Securities Services Sales, Client Executives and Account Managers. We provide expertise in Sales Proposals (RFPs) and DDQ management and delivery - including executive summaries, proposal docum ...
Technical Support Specialist

1 week ago

BCM Controls Corporation Woburn, United States

**Who we are**: · At BCM Controls, we are focused on our people, our culture, and our business. Our goal is to be the "Best Place You Will Ever Work" We are growing and looking to hire great people to support our vision. BCM specializes in building automation, security systems an ...
Support Specialist

2 days ago

NEEDS Center Andover, United States

The Information Technology Support Staff (ITSS) is responsible for assisting NEEDS Center users with technical issues or questions relating to computer hardware, mobile devices and software. Their duties include handling support tickets, taking phone calls or communicating with u ...
Transition Operations Support Specialist

5 days ago

Commonwealth Financial Network Waltham, United States

Overview: · If you're looking for a high-energy, inclusive atmosphere and a company that understands the importance of work/life balance, Commonwealth is your match From generous bonus and 401(k) programs to tuition reimbursement and flexible work schedules, Commonwealth is focus ...
Support Specialist

1 week ago

Russell Tobin Cambridge, United States

What are we looking for in our Support Specialist? · Duration: 3 Months Plus · Pay Range: $25/hr-$30/hr on W2 (DOE) · Summary: · Responsible for lab equipment inventory including calibration and preventive maintenance scheduling with customers and vendors. · Also, must have a va ...
IT Support Specialist

5 days ago

Sana Biotechnology, Inc. Cambridge, United States

Join Us · **IT Support Specialist** · **About the role** · Sana Biotechnology is growing, and we are hiring new team members who believe in the potential of engineered cells as medicines, who want to challenge status quo, and who lead with the desire to work on novel ideas. As ...
IT Support Specialist

5 days ago

Scilligence Cambridge, United States

Reporting Relationship: This position will report to the IT Manager · Job Description: We are looking for an IT Support Specialist to join our Cambridge team in Massachusetts. The primary role of this position will be to support our developed applications when it applies to info ...
IT Support Specialist

2 weeks ago

Tomorrow Boston, United States Full time

The Operations team works across the entire global Tomorrow organization to help all business units achieve their goals. We work with Tomorrow stakeholders and leadership to design and implement our operating plan, and to measure and track progress against our goals. · We're look ...
Customer Support Specialist I

1 week ago

Eastern Bank Lynn, United States Part time

(I & II): This role serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answers inquiries on all types of new and existing products and services. Must maintain a thorough knowledge base of bank/call ...
System Support Specialist

2 days ago

Elkhart Lake's Road America Plymouth, United States

**System Support Specialist** · We are currently seeking a part time dedicated and driven System Support Specialist to join our dynamic team. This role is part-time and year-round. In this role, you'll be at the forefront of technological transformation efforts at America's premi ...
Brewery Office Support Specialist

6 days ago

The Boston Beer Company Milton, United States

We are currently hiring a **Brewery Office Support Specialist **in **Milton, DE (Onsite) **. · The Brewery Office Support Specialist is primarily responsible for managing the main office and OCC office including, but not limited to, general day-to-day office, administrative, hosp ...
IT Support Specialist I

5 days ago

City of Groton and Groton Utilities Groton, United States

The City of Groton has an opening in our Utilities - Information Technology Department. Groton Utilities is a leader in Southeastern Connecticut, providing electric, water, and other services with exceptional customer service, value and quality._ _We are currently searching for a ...