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    Senior Field Service Engineer - Raleigh, United States - Cognex

    Cognex
    Cognex Raleigh, United States

    3 weeks ago

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    Description
    Job Description


    About Us:


    Cognex is the largest, most successful and recognized global player in industrial machine vision We are a financially strong, international company with no debt and have been in business for over 40 years.

    Using advanced optics, image sensors and artificial intelligence software Cognex vision and ID systems capture an image then analyze it to make sense of what's being seen.

    We are deeply committed to fostering an inclusive and equitable work environment, guided by our "Work Hard, Play Hard, Move Fast" culture, which celebrates employee innovation, determination, and dedication in a dynamic, fun, and distinctive atmosphere.

    This is a remote role when not traveling in the field


    Essential Functions:
    Develop, as required, appropriate on-site modifications/optimizations to electrical, optical and/or mechanical systems to deliver end solution performance, in keeping with the initially designed solution specifications and engineering drawings
    Plan and subsequently perform on-site engineering assignments such as installation and startup, testing & fault-finding diagnoses of materials/components of complex design
    Serve as the company's first point of contact for the customer on administrative and technical matters for assigned projects. May be responsible for day-to-day coordination of Cognex's resource and liaise with customer site manager
    Interpret customer needs and determine if the responsibility for resolution falls with them or other Cognex departments. This includes keeping Sales and Service management informed of the project status, service issues, or potential new sales opportunities with the client
    Provide high-level training or mentorship to new LFSE's, LPI's, LSP's, and/or customers
    Conduct ongoing assessment of partners to ensure expected standards and quality are maintained
    Review and approve the operational quality of Cognex equipment and systems and instruct customers in the operation and maintenance of the system which was installed
    Provide timely, detailed, and accurate reports on service work performed and product performance
    Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites
    Keep current with product technology; attend appropriate training courses when necessary


    Knowledge, Skills, & Abilities:
    Demonstrated ability to independently complete technical analysis on complex systems and correctly determine the appropriate course of action using solid & logical troubleshooting skills and sound judgment
    Ability to handle difficult customer situations and has the proper discernment to escalate when necessary
    Dedicated, focused and with an eye for detail relating to customer satisfaction
    High-Level knowledge and experience in Java scripting for data formatting and/or communications scripting and serial communications (ASCII)
    Excellent time-management & pro-active communication skills
    Ability to provide high-level telephone technical support to FSE's, LPI's, integrators, and end user customers
    Demonstrate strong coaching and team leadership skills
    Ability to multitask and work under pressure situations demonstrating a flexible work style
    Independent self-starter and worker, as well as a conscientious team player
    High-Level knowledge of logistics products, solutions, and software
    High-Level knowledge of industrial controls, networking, and communications protocols
    Strong CAD capability - Ability to interpret mechanical design and electrical drawings, and panel designs is required

    Minimum Education and Work Experience Required:
    Availability to work evening and weekend hours or varying work patterns depending on market needs
    Ability to be on-call and respond to customer emergencies. Frequent overnights, 70-90% of the time are common depending on project schedules and location of the role
    Occasional international travel is possible to support global customers
    Ability to work remotely proactively and productively, as well as within a team environment
    Must possess English language proficiency as a minimum for the role
    Valid Driver's License without restriction
    Typically requires a minimum of 4-6 years of relevant technical experience in Industrial / Manufacturing / Field Service environments (Ideally integrator, machine builder environments)
    Additional Job Description

    Equal Employment Opportunity

    Cognex is an equal opportunity employer.

    Cognex evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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