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    Field Service Engineer - Raleigh, United States - Sartorius AG

    Sartorius AG
    Sartorius AG Raleigh, United States

    2 weeks ago

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    Description
    We are currently seeking a Field Service Engineer for our AMBR business based in the Raleigh Durham NC area. As a Field Service Engineer, you will be responsible for delivering service and customer support during field visits or dispatches in the Mid
    • South and Southeast and other regions as needed.
    In addition, you will manage all on site installation, repair, maintenance and testing.

    What you will accomplish together with us:

    On a daily basis you will perform installation & commissioning, calibration, preventative maintenance, and break fix repairs across a range of Sartorius systems.

    You will be maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius.

    On an as needed basis, you will be required to occasionally perform a variety of in-house service activities in the Delaware office.

    You will be expected to follow all service procedures to ensure that Sartorius' customer information and product software/configuration is up to date and accurateOne of your tasks will be to keep accurate records of time, expenses and work performed.

    Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/detailsYou will acquire in-depth product knowledge and demonstrate self-improvementYou will collaborate with teams to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource CoordinatorEmployee will be field based.

    Ability and willingness to travel up to approximately 80%. Travel primarily within the assigned Southern territory (NC. FL. GA. SC TX. OK). but occasionally outside.
    LIFTING
    • Exert up to 50 lbs.
    of force occasionally, and/or up to 20 lbs. of force frequently to lift and move objects.


    What will convince us:


    You have completed an Associate's Degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology required.

    You have formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification.

    You have a minimum of 2+ years' experience of working in a commissioning/test or field service/support environment within high-tech engineering/manufacturing company - ideally on capital equipment.

    Experience with electrical, mechanical, pneumatic, hydraulic & I/O fault-finding at system and component levelExperience with automation and or robotics is a huge plus.

    Understanding of automated mechanisms and their associated electrical control systemsMust have experience with and be competent in measuring AC/DC voltages.

    Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics, hydraulics, and electromechanical assembliesRequired valid Driver's License and passport or the ability to obtain one.

    Experience of configuring PCs and installing software packages (Windows OS)You are proficient with MS Office software, including Outlook, Word and Excel.


    We Value:
    Ability to communicate effectively and establish sound relationships with team members and customers required.
    A good understanding of mechanical/electrical drawingsProven problem-solving skills.
    Ability to effectively train and manage customers in the use of our products.
    Good understanding of mechanical and electrical schematicsInstallation of software and firmware updates/testingCustomer maintenance/best practice trainingCalibration of control systems, e.g.

    temperature and/or volumeKnowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageous.

    An understanding of both Mammalian and Microbial cell cultures growth in bioreactors is advantageous.


    Identification with our core values:
    Sustainability, Openness, EnjoymentWhat We OfferAs a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:Personal and

    Professional Development:
    Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings

    Worklife Balance:
    Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedulesMaking an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform

    Welcoming Culture:
    Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"Health &

    Well Being:
    Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs

    Intelligent Working Environment:
    Working in smart buildings with the latest technology and equipment

    Retirement Savings Plan:
    401 k (with generous company match)

    Flexible Spending:
    HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account

    Company Paid Benefits:

    Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health AdvocateAdditional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance ServiceAll qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin.

    We are also an equal opportunity employer of individuals with disabilities and protected veterans.
    Please view equal employment opportunity posters provided by OFCCP here.

    E-Verify Participation InfoE-Verify Workers Rights#LI-remoteSartorius is part of the solution in the fight against cancer, dementia, and many other diseases.

    Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

    We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

    Join our global team and become part of the solution. We are looking forward to receiving your application.

    We look forward to receiving your is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

    All employment decisions are based on valid job-related requirements.

    If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening.

    You can request reasonable accommodation by calling ext 8330 or via e-mail at .comAbout Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases.

    Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

    We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

    Join our global team and become part of the solution. We are looking forward to receiving your application.
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