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Service Manager
2 weeks ago
St. Barts Yachts Charleston, United States**Position Overview**: · We are seeking a dynamic and experienced Service Manager to join our team and oversee the service department of our yacht dealership. The Service Manager will play a crucial role in ensuring the highest level of satisfaction for our clients by managing al ...
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Nursing Service Manager
3 weeks ago
FusionTech South Charleston, United StatesJoin our PDL team in South Charleston · Ensuring efficient personnel planning within your area of responsibility · Leading and providing professional guidance to your nursing teams · Individual and needs-based development of employees · Monitoring the entire care and support proc ...
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Nursing Service Management
3 weeks ago
NovaWorks Charleston, United StatesJung, Motivated, Human · Humania Care Services GmbH · "We live care" · What can you do for us.... · Lead our care facility and your team of employees · Embody our philosophy, mission statement, care and living group concepts · Plan and coordinate care and service planning, employ ...
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Security Services Operations Manager
3 weeks ago
Windwalker Group Charlestown, United States**Position Overview**: · Join Windwalker Group, LLC in our mission to redefine security solutions. We're seeking an experienced Security Services Operations Manager to lead the operational management of Guard Security, Facilities Protective Services, and Emergency Management cont ...
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Manager for VAT Consulting Services"
3 weeks ago
Quantum Innovations Charleston, United StatesYOUR RESPONSIBILITIES · Consulting companies on all types of sales tax and related business issues, both national and international, with a focus on supply chain management or M&A transactions · Managing and overseeing projects directly with our clients (e.g. sales tax checks, cr ...
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Stellar Enterprises Kenova, United StatesAs the primary digitalization partner of the Bundeswehr, we provide stable, secure, and efficient IT services both domestically and internationally, from basic operations to the operational level, contributing to the continuous improvement of the Bundeswehr's leadership and opera ...
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Quantum Innovations Charlestown, United StatesAbout Voith Group · The Voith Group is a globally operating technology company. With its broad portfolio of systems, products, services, and digital applications, Voith sets standards in the markets of energy, paper, raw materials, and transport & automotive. Founded in 1867, Voi ...
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Service Manager
1 week ago
Charleston Hospitality Charleston, United StatesCharleston Hospitality Group - JobID: [Restaurant Supervisor] As a Service Manager at Charleston Hospitality Group, you'll: Train and inspire all staff to provide excellent customer service that results in positive online reviews; Assist with interviewing and hiring applicants al ...
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Guest Service Manager
2 weeks ago
Goodwin Recruiting Charleston, United StatesThe Guest Service Manager ensures valet associates provide the highest level of service to the management and guests of the on-site account. This includes hiring, training, and accountability of valets, establishing and maintaining relationships with Service Manager, Guest Servic ...
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Client Services Manager
2 weeks ago
Floyd Lee Locums Charleston, United StatesPOSITION SUMMARY: The Client Services Manager (CSM) is responsible for acquiring and expanding Client contracts through outbound sales activities in this position. This production-based sales role has KPIs, revenue, and gross margin expectations. In this role, the CSM is expected ...
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Guest Service Manager
3 weeks ago
Goodwin Recruiting Charleston, United StatesIf you are a professional with full-service hotel experience and interested in a Guest Service Manager position with a growing company, apply today Appropriate Job Title Benefits Excellent Health and PTO Benefits. Thorough Training. Competitive Sala Service Manager, Guest Service ...
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Automotive Service Manager
2 weeks ago
Christian Brothers Automotive Charleston, United StatesAutomotive Service Manager. Location:1475 Folly Road, Charleston, SC 29412 Job Overview:As a Service Manager with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person Service Manager, Automotive, M ...
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Administrative Services Manager
1 week ago
WV Departments of Health, Health Facilities, and Human Services Charleston, United StatesPlease note, by clicking Apply, you are requesting that a Talent Acquisition Team Member reach out to you regarding further application steps. · Please note, by clicking Apply, you are requesting that a Talent Acquisition Team Member reach out to you regarding further application ...
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Administrative Services Manager
3 weeks ago
Elegant Enterprise-Wide Solutions, Inc. Charleston, United StatesExperience: Seven years of full-time or equivalent part-time paid administrative experience. Experience in Vocational Rehabilitation Services Programs. · QUALIFICATIONS: · 1. Administrative Service Manager must have (7) years of experience working with Vocational Rehabilitation ...
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Client Services Manager
2 weeks ago
Caughlin & Associates Virginia, United StatesOne of the top wealth management firms in the DMV is looking to add a client services manager to their team due to growth. Founded over 40 years ago, this firm has over $8B in assets undermanagement and has been recognized year after year as one of the best financial services com ...
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Administrative Services Manager
2 weeks ago
Elegant Enterprise-Wide Solutions Charleston, United StatesExperience: · Seven years of full-time or equivalent part-time paid administrative experience. Experience in Vocational Rehabilitation Services Programs. · QUALIFICATIONS: · 1. Administrative Service Manager must have (7) years of experience working with Vocational Rehabilitatio ...
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Administrative Service Manager
1 week ago
22nd Century Technologies, Inc. Charleston, United StatesDuration: 6 Months · Job Description: · Under administrative direction, performs administrative work at the advanced level, managing an organizational section and providing administrative and support services in a department where operations, policy, work processes, and regulato ...
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Guest Service Manager
2 weeks ago
Auro Hotels Charleston, United States** Guest Service Manager** · **Job Category****:** Front Office **Requisition Number****:** FRONT02585 Showing 1 location **Job Details** · **Description** · **Job Purpose** · The Beautiful Courtyard by Marriott Charleston Waterfront is seeking a dedicated Guest Service Manag ...
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Professional Services Manager
1 week ago
Evergreen Services Group Charleston, United StatesSharetec is looking for a · Professional Services Manager - Integrated · to join our team · At Sharetec, we believe in a people first business. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their membe ...
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patient services manager
3 weeks ago
Compass Group USA Charleston, United StatesPATIENT SERVICES MANAGER - CHARLESTON, SCClick Here to Apply OnlineJob Description Morrison Healthcare Salary:Other Forms of Compensation: Pay Grade:[[payGrade_obj]]Morrison Healthcareis a leading national food and nutrition services company exclusively dedicated to serving more ...
Service Manager - Charleston, United States - Engineered Transportation International
Description
** Service Manager**
**Job Category****:** Service **Requisition Number****:** SERVI002244 Showing 1 location **Job Details**
**Description**
**POSITION SUMMARY**: To manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals.
**JOB RESPONSIBILITIES:**
**Goal Achievement:**
Performance will be measured in accordance with the degree of achievement against annually set goals in the following areas:
Service revenue
Controls with unbillable hours
Service Gross Margin
Net profit
In order to meet or exceed these goals, the Service Manager must fulfill specific responsibilities on a day to day, week to week, and month to month basis.
**General Sales Responsibilities:**
Maintain good customer relationships and high level of service.
Actively assist in or handle dispute resolutions and warranty situations promptly, to the satisfaction of the customer and the company.
Understand and direct service quoting and price tracking against competitors prices.
Actively participate in promotional activities.
**Inside Sales Responsibilities:**
Maintain minimum hours defined by Branch Manager with proper staffing.
Maintain both indoor and outdoor facilities in clean and neat condition.
Work with Technician staff regularly to understand their strengths, weaknesses and needs for development and with the Administrative staff to understand customer requirements and satisfaction with the branch service and support.
Develop relationships with customers and outside sales staff that will help you to identify new and expand existing business.
**Shop Responsibilities:**
Oversee the open order aging report ensuring final invoices are presented timely with every repair.
Oversee the scheduling and work flow through the shop.
Tight controls over unbillable hours
Ensure employees are qualified to perform the work being assigned.
Evaluate employees skills and recommend training as required.
Review and present requisitions when additional tooling is required.
**Supervision:**
Supervise and evaluate inside sales support and technician service staff and insure proper training.
Delegate workloads and actively support growth.
Maintain appropriate departmental staffing in balance with branches requirements.
Advise and assist in the hiring process for branch inside staff.
Conduct performance evaluations annually or as required for branch inside staff.
**Safety:**
Maintain a safe working environment and schedule appropriate safety training.
Organize and lead the shop safety program.
**Administration:**
Manage and approve overtime for hourly employees.
Ensure that appropriate branch personnel see and understand all memos, parts, service, and safety notices on a timely basis.
**General Responsibilities:**
Ensure that personnel maintain a professional appearance and are dressed in company uniform.
Develop and maintain a high level of product knowledge within your staff.
Know and enforce company policies and procedures.
Provide daily reporting and all other duties assigned by the Branch Manager.
**QUALIFICATIONS:**
**Knowledge:**
Knowledge of business and management principles involved in strategic planning, leadership, production methods, and coordination of people and resources. Knowledge of principles and processes for providing customer services. Must be an outstanding leader.
**Experience:**
5+ years of demonstrated successful management.
5 years experience in parts, fleets, and tank trailer service/repair preferred.
Degree in Operations Management or other business-related discipline is preferred.
**Skills/Aptitude:**
Must have excellent oral and written communication and interpersonal skills.
Must be highly analytical and well organized, proficient with the use of computers and related software, customer service oriented; and have strong decision-making, problem solving and time management skills.
Must be ethical in all job related activities.
**Working Conditions:**
While performing the duties of this job, the employee is regularly required to sit at a desk, talk and listen. The employee is occasionally required to reach with hands and arms and stoop, kneel, or crouch. The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Exposure to shop elements such as noise, dust, odors and fumes. This position requires limited travel, with overnights possibly required based on the needs of the company.
**Level:**
Position works under general supervision within company policies. Employee exercises a high degree of discretion and independent judgment in the performance of daily routines. Employee is expected to provide counsel to senior management in areas of personal expertise.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
