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Guest Service Manager
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Client Services Manager
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Food Services Manager
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Manager, Guest Services
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Guest Service Manager - Charleston, United States - Auro Hotels
Description
** Guest Service Manager**
**Job Category****:** Front Office **Requisition Number****:** FRONT02585 Showing 1 location **Job Details**
**Description**
**Job Purpose**
The Beautiful Courtyard by Marriott Charleston Waterfront is seeking a dedicated Guest Service Manager. The purpose of a Guest Service Manager is to assure the overall success of the hotel by meeting or exceeding the guest expectation for service.
**Essential Job Functions**
Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation
Prepares work schedules in accordance with forecasted occupancy
Supervises day to day activities of front desk, bell, and van drivers staff
Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports
Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork
Coordinates staffing and payroll to conform with productivity and budgetary standards
Prepares payroll and schedules as required; monitors actual vs. budget payroll activities
Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis
Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc ? Participates in daily Yield Management Meetings
Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area
Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter
Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget)
Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required
**Experience/Education**
College degree in Hotel Administration; 2?3 years hotel management/supervisory experience or equivalent combination of education and experience. Marriott experience preferred.
*Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.*
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**