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Client Services Manager - Charleston, United States - Floyd Lee Locums
Description
POSITION SUMMARY:
The Client Services Manager (CSM) is responsible for acquiring and expanding Client contracts through outbound sales activities in this position. This production-based sales role has KPIs, revenue, and gross margin expectations. In this role, the CSM is expected to contribute toward the organization's financial goals by growing top-line revenue and maximizing profitability. The position requires some travel, creating new and managing long-lasting relationships with Clients by providing exemplary customer service and support. This role reports to the Sr. Director of Client Services.
ROLE QUALIFICATIONS:
Education:
High school and college degrees preferred or equivalent hospital/business experience.
Independent and motivated individual who requires minimum supervision.
Aggressive with a strong desire to succeed, goal-oriented, and proven experience to compete and thrive in a challenging environment.
Experience:3-5 years of demonstrated recruitment, locums, or staffing client development track record of winning performance preferred.
Hospital-based locums experience preferred.
POSITION RESPONSIBILITIES:
The Client Services Manager is expected to practice all duties and adhere to the company's vision, mission, and goals.
Specific responsibilities include but are not limited to:
Manage active Clients and ensure the proper flow of orders, client presentations,assignments, and onboarding of Providers.
Responsible for filling Client orders by communicating with the Recruitment Team and pushing for viable candidates.
Develops and manages Client contracts.
Target and initiate new contract process around identifying new business based on targets.
Builds relationships with new and existing Clients and ensures a smooth onboarding experience.
Works towards obtaining additional job orders from current Clients.
Marketing job descriptions are the responsibility of the Client Services team.
Build strong relationships with Clients through collaboration and frequent communication to ensure business objectives are met.
Creates and curates incomparable Client experience and service, focusing on maintaining relationships.
Provides exceptional service delivery at the point of contact and hand-off from Business Development at contract execution.
Visits and networks with Clients to unearth their unique needs and develop creative staffing solutions.
Effectively skill markets qualified Physicians/Clinicians to the current Client base and potential new business opportunities.
Works on fulfilling Client needs in concert with the Recruitment team to define priority opportunities.
Communicate with the Recruitment team on active presentation "submissions" and manage all Client feedback to the internal team.
Adds and updates Client contacts in Bullhorn and documents all communication and activity. If it isn't in Bullhorn, it didn't happen.
Responsible for adding and maintaining all business contacts within an account to ensure we understand the process and how to support new business, from the presentation process to invoicing and collecting on Aging.
Assist departments internally with Client communication and support as needed in a timely and efficient manner.Build and foster internal solid 'customer service delivery' to all departments to ensure operational excellence.
Responsible for adhering to and meeting Key Performance Indicators (KPIs).
Other duties and projects as assigned.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
REQUIREMENTS:
Must be able to sit for long periods and be in good physical health.
Must have excellent computer and typing skills and be software and internet savvy.
Must have excellent written and oral communication skills.
Must have excellent external and internal customer service skills.
Must demonstrate a positive and team-minded spirit 24/7.
Must demonstrate a willingness to be completely transparent in all communications and aversion to gossip and other destructive office behaviors.
Must be a positive influence in maintaining the FLL Culture and Core Values.To communicate and show up in meaningful ways and demonstrate mutual respect, courtesy, and a desire to serve others.
Servant-based leadership and team collaboration are required in all roles and endeavors.Support effective strategies to ensure a culture of Diversity, Equity, Inclusion, and Belonging (DEI&B).
Intent and Function of Job Description
All descriptions and analyses have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to perform the job successfully. However, in no instance should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to accommodate disabled individuals reasonably.
However, no accommodations will be made that may pose serious health or safety risks to the employee or others or impose undue hardships on the organization.
Job descriptions and analyses are not intended as and do not create an employment contract, implied or otherwise. The organization maintains its status as an at-will employer. Therefore, employees can be terminated for any reason not prohibited by law.
Floyd Lee Locums embraces, actively promotes, and is deeply committed to a community of diversity, equity, inclusion, and belonging and is an Equal Opportunity, Affirmative Action Employer.
