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Waltham

    patient services coordinator iii - Waltham, MA, USA, United States - Partners Healthcare System

    Partners Healthcare System
    Partners Healthcare System Waltham, MA, USA, United States

    4 weeks ago

    Default job background
    Description

    MGH WALTHAM CANCER CENTER
    This PSC III role is per diem, offering a flexible schedule


    GENERAL SUMMARY/ OVERVIEW STATEMENT:


    Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting.


    PRINCIPAL DUTIES AND RESPONSIBILITIES:

    • Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits
    • Coordinates and maintains providers' master clinical schedules
    • Submits referrals for specialty appointment requests
    • Obtains intake information from patient and referring physician's offices.
    • Schedules Radiology tests
    • Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results.
    • Schedules infusion related services utilizing OptIn scheduling support system
    • Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.
    • Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
    • Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
    • Performs other duties as assigned

    SRMGB

    QUALIFICATIONS:
    High school diploma required; Bachelors preferred.

    Strong communication and organizational skills.

    Ability to multi-task in a fast-paced environment.

    Superb customer service skills.

    R
    SRMGB
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