Jobs
>
Boston

    Patient Services Coordinator III - Boston, United States - Mass General Brigham

    Mass General Brigham
    Mass General Brigham Boston, United States

    3 weeks ago

    Default job background
    Regular
    Description
    Patient Services Coordinator III Description

    This role offers a $750 sign on bonus to eligible external candidates.

    The Patient Services Coordinator is an essential part of the care team serving as the primary point of contact for patients. The Patient Services Coordinator (PSC), under general supervision, provides administrative support to healthcare providers in a high-volume ambulatory practice setting. The PSC works with the Physician Assistant to provide Urologists with the necessary support for their practices. Primary responsibility includes working with Physicians on visit planning for scheduled patients, maintaining calendars, communicating changes in schedules, and assisting with academia and research for respective physicians. Our care teams will "partner" with each patient to define and reach their customized health goals. These health goals will be achieved by providing the patient with superior access to care, information and tools that promote collaboration with their care team and increased self–management of health. The design of the care teams, clinical operations, space and technology will ensure that each staff member is well supported and can effectively use their unique skills as they collaborate to care for patients.

    Essential Responsibilities

    The PSC will serve as the key interface between the Urology care team and the patient. The PSC will support care team members in all matters related to care coordination and management and will simultaneously serve as a proactive and ready resource for all care coordination needs and inquiries by patients. More specifically:

    Within the patient visit or other patient interactive processes, the PSC will support the patient and care team in arranging for and coordinating needed patient care services, including but not limited to the following activities:

    With regard to assisting in the successful management and execution of the Urological Care, the PSC will:

    Answer and screen telephone calls coming in from CAS members and/or patients. Take accurate message or direct call to appropriate person. Greet and direct patients, families, visitors and staff. Respond to the requests in a timely manner and provide clear, accurate information within scope of knowledge and authority.

    Document in the electronic medical record, as appropriate, coordination efforts as they pertain to the goals within care team.

    Monitor patients' demographics and insurance information as necessary and obtain specialist referrals for all patient's appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinate and communicate ancillary appointments and procedures working with other hospital staff as needed.

    Assess continuing needs to achieve documented health goals, in collaboration with the care team, and work to address them.

    Identify key barriers to care and patient's ability to manage their health and wellness.

    Facilitate access to necessary services by navigating any barriers to care and advocating on the patient's behalf.

    Act as the liaison by consulting and collaborating with members of the health care team, including the APF care team and outside providers caring for the patient in order to promote continuity of care and attainment of health and wellness goals.

    Promote wellness and empower the patient to take an active role in the management of their own health.

    The PSC will maintain the physician's administrative and clinical calendars. Types correspondence, manuscripts, and documents that may require complex formatting. Composes routine correspondence. Transcribes letters and patient notes as needed for physicians and/or facilitates notes and letter in Epic System. Composes routine correspondence. Prepares and distributes material for meeting and committees.

    The PSC will manage preparation for surgical cases, confirm pre-op testing, compile necessary paperwork, and confirm date and time of procedure with patients.

    The PSC will actively participate in daily team huddles and care team meetings to update team members on the care coordination efforts and status thereof, for any patient requiring or requesting services.

    In a combined effort with the Care Team, the PSC will support care triage as follows:

  • With "high touch – high service" attitude and expertise, effectively manage incoming care need communications from patients and families, whether by phone, care team staff messages or the Patient site In this effort, work effectively to fully investigate, understand and document the patient's needs, concerns and expectations for response, and then communicate back to patients your understanding of patient needs and response expectations, and your next steps toward providing the needed care.
  • With a complete understanding and documentation of patient needs, interface with the patient's team (medical secretary, nurse, APP, MD) to direct messages to those team members that are most appropriate for timely evaluation and response to patient needs. Whenever possible, be proactive in closing the loop with the patient and in supporting the team in whatever way possible.
  • Assist patients with: Completion of practice appointment schedulingInsurance referral processing or questions, referring them to appropriate departmentInforming practitioners of medication refillsQuestions regarding lab or other test resultsInsurance and billing questionsMedical forms and record requestsUse of technologies created for patient use, . personal health web-site, etc.All other administrative matters

    • Helps orient new staff as appropriate.

    Active participant in all projects/task administered by the management team.

    Follows all MGH Urology and Hospital based procedures and policies.

    Follows all scheduling guidelines as defined by MGH Urology management.

    RSRMGB

    Qualifications
  • Excellent interpersonal communication skills, whether in person, via the telephone and/or in writing, . e-mail.
  • Superior patient care and service attitude with corresponding skills. Excels within and helps to enable a process improvement and team building environment.
  • Works well both independently and as part of a team.
  • Demonstrates intellectual independence and initiative and has a desire to learn new skills and better methods of completing work efforts.
  • Exceptional organizational and time management skills; ability to organize time and priorities effectively, asking for direction when appropriate.
  • Experience with common PC computer software including Microsoft Word, PowerPoint, Excel, Access and Outlook, reference management software.
  • Comfortable in a practice environment/culture that promotes ongoing change toward process improvement.
  • Completed all required annual training
  • Demonstrated knowledge of HIPPA Confidentiality and Privacy Policies
  • Demonstrated understanding of Disaster protocols to include: fire, safety, and code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines

    • EDUCATION:

  • Minimum Required: High school diploma, GED or equivalent
  • Preferred: Some college or Associate's Degree

    • EXPERIENCE:

  • 1-2 years of secretarial, customer service experience or equivalent in a medical or healthcare-related setting
  • Preferred: Experience in a clinic, medical or healthcare related setting
  • Utah State University

    Project Coordinator III

    3 weeks ago

    Utah State University Logan, United States Benefited Full time

    Overview · The Project Coordinator III position at Utah State University Extension, funded under the Land Grant Tribal Partners TCTAC initiative, is a dynamic and critical role aimed at advancing environmental and energy justice across Utah's rural communities. · This full-time, ...

  • Mass General Brigham

    Patient Services Coordinator III

    1 week ago

    Mass General Brigham Boston, United States Regular

    Patient Services Coordinator III Description Internal Medicine Associates (IMA) Primary Care Practice · PRINCIPAL DUTIES AND RESPONSIBILITIES: · The Patient Services Coordinator III, under supervision of the Group Practice Administrator, is the primary connection between patien ...

  • Mass General Brigham

    Patient Service Coordinator III

    1 week ago

    Mass General Brigham Boston, United States Regular

    Patient Service Coordinator III - Per Diem Description Massachusetts General Hospital - Physical and Occupational Therapy Department is seeking Practice Access Coordinators to join the MGH - Outpatient Physical Therapy Team as a Practice Service Coordinator. · Are you the type ...

  • Mass General Brigham

    Patient Services Coordinator III

    1 week ago

    Mass General Brigham Boston, United States Regular

    Patient Services Coordinator III Description The Lead Patient Services Coordinator, under general supervision of the Practice Manager, works collaboratively with leadership to oversee the day-to-day operations and the supervision of all administrative and facilities staff. The P ...

  • Boston Public Health Commission

    Coordinator Iii

    1 week ago

    Boston Public Health Commission Boston, United States

    The mission of the Boston Public Health Commission (BPHC) is to protect, preserve, and promote the health and well-being of all Boston residents, particularly the most vulnerable. The BPHC envisions a thriving Boston where all residents live healthy, fulfilling lives free of raci ...

  • PSG Global Solutions

    Project Technical Coordinator III

    1 week ago

    PSG Global Solutions Cambridge, United States

    We're looking for a · Project Technical Coordinator III , working in · Pharmaceuticals · and · Medical Products · industry in · 50 Binney Street, Cambridge, Massachusetts, 02142, United States . · Job description: · Provide end to end technical support and special event s ...

  • Boston Children's Hospital

    Scheduling Coordinator Iii

    2 weeks ago

    Boston Children's Hospital Boston, United States

    75309BR · - Medicine-Infectious Diseases · **Job Posting Description** · **The Scheduling Coordinator III will be responsible for**: · - Scheduling appointments/procedures across the enterprise in multiple areas, coordinating with the providers, locations, and families, following ...

  • Medtronic

    Project Coordinator III

    1 month ago

    Medtronic Boston, United States Full time

    Careers that Change Lives · You will join a worldclass organization and team of cross functional engineering leaders responsible for innovating the future of Medtronic's surgical products and platforms for open, laparoscopic, and robotic surgery. · Impact patient outcomes. Come f ...

  • EO of Labor & Work Dvlpmnt

    Program Coordinator Iii

    3 weeks ago

    EO of Labor & Work Dvlpmnt Boston, United States

    The MassHire Department of Career Services (MDCS) is the designated State Workforce Agency (SWA) charged with the administration and oversight of $150 - $200 million active employment and training grants funded through the U.S. Department of Labor (USDOL) and state funding. MDCS ...

  • Claims Solutions

    Coordinator III

    3 days ago

    Claims Solutions Woburn, United States

    Job Description · Job DescriptionCompany Description · We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainabl ...

  • Massachusetts General Hospital

    Patient Services Coordinator Iii

    2 weeks ago

    Massachusetts General Hospital Boston, United States

    **Patient Services Coordinator III (PSC III)** · **Vascular Surgery, Massachusetts General Hospital (MGH)** · **Boston, MA** · About the Fireman Vascular Center ) · - **What does a PSC III do?**_ · The Patient Services Coordinator III is fundamental in providing the best possible ...

  • Massachusetts General Hospital(MGH)

    Patient Services Coordinator Iii

    1 week ago

    Massachusetts General Hospital(MGH) Boston, United States

    **Patient Services Coordinator III** · **_ · GENERAL SUMMARY/OVERVIEW STATEMENT: _** · The Lead Patient Services Coordinator, under general supervision of the Operations Director, works collaboratively with leadership to oversee the day-to-day operations and the supervision of al ...

  • Massachusetts General Hospital(MGH)

    Patient Service Coordinator Iii

    1 week ago

    Massachusetts General Hospital(MGH) Boston, United States

    **Patient Service Coordinator III - Per Diem** · Massachusetts General Hospital - Physical and Occupational Therapy Department is seeking Practice Access Coordinators to join the MGH - Outpatient Physical Therapy Team as a Practice Service Coordinator. · Are you the type of perso ...

  • Massachusetts General Hospital(MGH)

    Patient Services Coordinator III

    2 weeks ago

    Massachusetts General Hospital(MGH) Boston, United States

    · Internal Medicine Associates (IMA) Primary Care Practice · PRINCIPAL DUTIES AND RESPONSIBILITIES: · The Patient Services Coordinator III, under supervision of the Group Practice Administrator, is the primary connection between patients and providers. This role provides general ...

  • Massachusetts General Hospital

    Patient Services Coordinator III

    12 hours ago

    Massachusetts General Hospital Watertown, United States

    Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting. PRINCIPAL DUTIES AND RESPONSIBILITIES: Schedules initial, follow-up, an Patient Services, Coordinator ...

  • PSG Global Solutions Careers

    Project Technical Coordinator III

    3 weeks ago

    PSG Global Solutions Careers Cambridge, United States

    Apply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a Project Technical Coordinator III, working in Pharmaceuticals and Medical Products industry in 50 Binney Street, Cambridge, Massachusetts, 0214 ...

  • PSG Global Solutions Careers

    Project Technical Coordinator III

    4 weeks ago

    PSG Global Solutions Careers Cambridge, United States

    Apply now and our proprietary system will quickly have you in front of a live recruiter. · The Opportunity · Description · We're looking for a Project Technical Coordinator III, working in Pharmaceuticals and Medical Products industry in 50 Binney Street, Cambridge, Massachuse ...

  • Massachusetts General Hospital

    Patient Services Coordinator III

    1 week ago

    Massachusetts General Hospital Waltham, United States

    MGH WALTHAM CANCER CENTER · GENERAL SUMMARY/ OVERVIEW STATEMENT: · Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting. · PRINCIPAL DUTIES AND RESPONSIBIL ...

  • Massachusetts General Hospital(MGH)

    Patient Services Coordinator III

    1 week ago

    Massachusetts General Hospital(MGH) Waltham, United States

    MGH WALTHAM CANCER CENTER · GENERAL SUMMARY/ OVERVIEW STATEMENT: · Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting. · PRINCIPAL DUTIES AND RESPONSI ...

  • Partners Healthcare System

    Patient Services Coordinator III

    12 hours ago

    Partners Healthcare System Waltham, United States

    GENERAL SUMMARY/ OVERVIEW STATEMENT: · Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting. · PRINCIPAL DUTIES AND RESPONSIBILITIES: · * Schedules initial ...