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    Patient Services Coordinator III - Boston, United States - Mass General Brigham

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    Regular
    Description
    Patient Services Coordinator III Description

    GENERAL SUMMARY:

    Under the direction of the Administrative Manager and the Clinical Team, the Patient Services Coordinator III performs the responsibilities outlined below.

  • Schedules initial, follow-up, and multi-disciplinary patients (with multiple providers)
  • Coordinates and maintains providers' master clinical schedules
  • Submits referrals for specialty appointment requests
  • Obtains intake information from patient and referring physician's offices.
  • Schedules Radiology tests
  • Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results.
  • Works with Infusion Unit to coordinate chemotherapy treatments for patients
  • Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.
  • Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
  • Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
  • Performs other duties as assigned
  • This position involves close interaction with physician staff and fellow members of the clinical center as well as patients with cancer.

    Qualifications

    QUALIFICATIONS:

  • High School Diploma required; Bachelors preferred
  • Strong customer service skills
  • Ability to multi-task in fast-paced, high volume environment

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